The BPO market was valued at USD 232 Billion in 2020, and it is expected to reach a value of USD 435 Billion by 2027, at a CAGR of 8.50% over the forecast period from 2020 to 2027.
The latest report Global BPO Market gives an essential review of the business including definitions, groupings, applications, and industry chain structure. This report proves to be a useful guide for the individuals related to Global BPO Market as it accommodates data such as advancement patterns, competitive scene examination, and key locales improvement status.
The examination is an ideal blend of both quantitative and qualitative data featuring key market augmentations, challenges that industry and rivalry are trying alongside segmentation and new opportunities accessible and pattern in the BPO Market.
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Key Trends in Global BPO Market
Advances in areas such as robotic process automation, artificial intelligence, machine learning, social media browsing, and big data analytics bode well for the market’s future.
Before the pandemic, fewer than 10% of BPO employees worked from home. This year, 52% of the employees work from home.
The use of Artificial Intelligence and Robotic Process Automation has been the core process of BPO companies since the blended approach is the most effective solution. With the use of AI and RPA along with human intervention, these companies can produce great results.
Global BPO Market: Impact of COVID 19
Many BPO companies are still implementing changes to accommodate Covid-19’s effects, which are complex and multifaceted. BPO companies are fortunate that they can operate digitally. This allows companies to minimize health and safety risks for their employees.
Global BPO Market Segmentation
The Global BPO market is segmented based on Service type, End user, Location, and Region. Based on Service type it is categorized into: Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Others. Based on End user it is categorized into: BFSI, Healthcare, Manufacturing, IT & Telecommunication, Retail, Others. Based on Location it is categorized into: Onsite, Offsite, Offshore. Based on region it is categorized into: North America, Europe, Asia-Pacific, South America, and MEA.
Chapter Details Of BPO Market-:
1 Introduction
2 Research Methodology
3 Executive Summary
4 Market Overview
5 Market Dynamics
6 Porter’s Five Forces Analysis
7 PESTEL Analysis
8 Impact of COVID 19 on the market
9 Key Mandates & Regulations
10 Pricing Analysis
11 Competitive Analysis
12 Global BPO Market Value by Region and Country
13 Global BPO Market Value by Service type
14 Global BPO Market Value by End user
15 Global BPO Market Value by Location
16 BPO Market Top Players Company Profiles
key market players are given here-
Accenture
Amdocs
Infosys Limited (Infosys BPM)
HCL Technologies Limited
CBRE Group, Inc.
NCR Corporation
Wipro Limited
Capgemini
TTEC Holdings, Inc.
Sodexo
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Key Questions addressed in this report
Which are the high-growth market segments in terms of different segment names?
What is the historical market size for the Global BPO Market?
What are the market forecasts and estimates for the period 2020-2027?
What are the major drivers, restraints, opportunities, and challenges in the Global BPO Market?
Who are the major players in the market, and what share of the market do they hold?
Who are the major players in various countries, and what share of the market do they hold?
How is the competitive landscape for the Global BPO Market?
What are the recent developments in the Global BPO Market?
What are the different strategies adopted by the major players in the market?
What are the key geographic trends, and which are the high-growth countries?
Who are the local emerging players in the Global BPO Market, and how do they compete with the other players?
Analyst Support
Customization Options
With the given market data, our dedicated team of analysts can offer you with the following customization options are available for the Global BPO Market:
Product Analysis: Product matrix, which offers a detailed comparison of the product portfolio of companies.
Regional Analysis: Further analysis of the Global BPO Market for additional countries.
Competitive Analysis: Detailed analysis and profiling of additional market players & comparative analysis of competitive products.
Go to Market Strategy: Find the high growth channels to invest your marketing efforts and increase your customer base.
Innovation Mapping: Identify racial solutions and innovation, connected to deep ecosystems of innovators, start-ups, academics and strategic partners.
Category Intelligence: Customized intelligence that is relevant to their supply markets which will enable them to make smarter sourcing decisions and improve their category management.
Public Company Transcript Analysis: To improve the investment performance by generating new alpha and making better-informed decisions.
Social Media Listening: To analyze the conversations and trends happening not just around your brand, but around your industry as a whole, and using those insights to make better marketing decisions.
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