Customer Care BPO Market Size, Share, Growth Statistics By Top Key Players | Sykes Enterprises, Serco, Acticall (Sitel)

PRESS RELEASE

Published February 21, 2023

The global Customer Care BPO market size was valued at USD 22480.0 million in 2021 and is expected to expand at a CAGR of 6.3% during the forecast period, reaching USD 32440.0 million by 2027.

Final Report will add the analysis of the impact of Russia-Ukraine War and COVID-19 on this Customer Care BPO Industry.

"Customer Care BPO Market" Insights 2023 - By Applications (Telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods, Others), By Types (Onshore Outsourcing, Offshore Outsourcing), By Segmentation analysis, Regions and Forecast to 2028. The Global Customer Care BPO market Report provides In-depth analysis on the market status of the Customer Care BPO Top manufacturers with best facts and figures, meaning, Definition, SWOT analysis, PESTAL analysis, expert opinions and the latest developments across the globe., the Customer Care BPO Market Report contains Full TOC, Tables and Figures, and Chart with Key Analysis, Pre and Post COVID-19 Market Outbreak Impact Analysis and Situation by Regions.

Browse Detailed TOC, Tables and Figures with Charts which is spread across 100 Pages that provides exclusive data, information, vital statistics, trends, and competitive landscape details in this niche sector.

Client Focus

1. Does this report consider the impact of COVID-19 and the Russia-Ukraine war on the Customer Care BPO market?

Yes. As the COVID-19 and the Russia-Ukraine war are profoundly affecting the global supply chain relationship and raw material price system, we have definitely taken them into consideration throughout the research, and in Chapters 1.7, 2.7, 4.1, 7.5, 8.7, we elaborate at full length on the impact of the pandemic and the war on the Customer Care BPO Industry

TO KNOW HOW COVID-19 PANDEMIC AND RUSSIA UKRAINE WAR WILL IMPACT THIS MARKET - REQUEST OliverPLE

This research report is the result of an extensive primary and secondary research effort into the Customer Care BPO market. It provides a thorough overview of the market's current and future objectives, along with a competitive analysis of the industry, broken down by application, type and regional trends.It also provides a dashboard overview of the past and present performance of leading companies. A variety of methodologies and analyses are used in the research to ensure accurate and comprehensive information about the Customer Care BPO Market.

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Customer Care BPO Market - Competitive and Segmentation Analysis:

2. How do you determine the list of the key players included in the report?

With the aim of clearly revealing the competitive situation of the industry, we concretely analyze not only the leading enterprises that have a voice on a global scale, but also the regional small and medium-sized companies that play key roles and have plenty of potential growth.

Key players in the global Customer Care BPO market are covered in Chapter 9:

Sykes Enterprises
Serco
Acticall (Sitel)
Atento
Alorica
Arvato
Convergys
StarTek Inc
Comdata
West Corporation
Amdocs
Teleperformance SA
Infosys BPM
Transcom
Webhelp
TeleTech Holdings

Short Description About Customer Care BPO Market:

The Global Customer Care BPO market is anticipated to rise at a considerable rate during the forecast period, between 2022 and 2028. In 2021, the market is growing at a steady rate and with the rising adoption of strategies by key players, the market is expected to rise over the projected horizon.

The global Customer Care BPO market size was valued at USD 22480.0 million in 2021 and is expected to expand at a CAGR of 6.3% during the forecast period, reaching USD 32440.0 million by 2027.

The report combines extensive quantitative analysis and exhaustive qualitative analysis, ranges from a macro overview of the total market size, industry chain, and market dynamics to micro details of segment markets by type, application and region, and, as a result, provides a holistic view of, as well as a deep insight into the Customer Care BPO market covering all its essential aspects.

For the competitive landscape, the report also introduces players in the industry from the perspective of the market share, concentration ratio, etc., and describes the leading companies in detail, with which the readers can get a better idea of their competitors and acquire an in-depth understanding of the competitive situation. Further, mergers and acquisitions, emerging market trends, the impact of COVID-19, and regional conflicts will all be considered.

In a nutshell, this report is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the market in any manner.

Get a Oliverple Copy of the Customer Care BPO Report 2022

3. What are your main data sources?

Both Primary and Secondary data sources are being used while compiling the report.

Primary sources include extensive interviews of key opinion leaders and industry experts (such as experienced front-line staff, directors, CEOs, and marketing executives), downstream distributors, as well as end-users.Secondary sources include the research of the annual and financial reports of the top companies, public files, new journals, etc. We also cooperate with some third-party databases.

Please find a more complete list of data sources in Chapters 11.2.1 and 11.2.2.

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historical data and forecast (2017-2027) of the following regions are covered in Chapter 4 and Chapter 7:

North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Turkey etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil, Argentina, Columbia etc.)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

This Customer Care BPO Market Research/Analysis Report Contains Answers to your following Questions

What are the global trends in the Customer Care BPO market? Would the market witness an increase or decline in the demand in the coming years?
What is the estimated demand for different types of products in Customer Care BPO? What are the upcoming industry applications and trends for Customer Care BPO market?
What Are Projections of Global Customer Care BPO Industry Considering Capacity, Production and Production Value? What Will Be the Estimation of Cost and Profit? What Will Be Market Share, Supply and Consumption? What about Import and Export?
Where will the strategic developments take the industry in the mid to long-term?
What are the factors contributing to the final price of Customer Care BPO? What are the raw materials used for Customer Care BPO manufacturing?
How big is the opportunity for the Customer Care BPO market? How will the increasing adoption of Customer Care BPO for mining impact the growth rate of the overall market?
How much is the global Customer Care BPO market worth? What was the value of the market In 2020?
Who are the major players operating in the Customer Care BPO market? Which companies are the front runners?
Which are the recent industry trends that can be implemented to generate additional revenue streams?
What Should Be Entry Strategies, Countermeasures to Economic Impact, and Marketing Channels for Customer Care BPO Industry?

Customization of the Report

4. Can I modify the scope of the report and customize it to suit my requirements?

Yes. Customized requirements of multi-dimensional, deep-level and high-quality can help our customers precisely grasp market opportunities, effortlessly confront market challenges, properly formulate market strategies and act promptly, thus to win them sufficient time and space for market competition.

Inquire more and share questions if any before the purchase on this report at -https://www.360researchreports.com/enquiry/pre-order-enquiry/21513049

Detailed TOC of Global Customer Care BPO Market Insights and Forecast to 2028

Table of Content

1 Customer Care BPO Market Overview
1.1 Product Overview and Scope of Customer Care BPO Market
1.2 Customer Care BPO Market Segment by Type
1.2.1 Global Customer Care BPO Market Sales Volume and CAGR (%) Comparison by Type (2017-2027)
1.3 Global Customer Care BPO Market Segment by Application
1.3.1 Customer Care BPO Market Consumption (Sales Volume) Comparison by Application (2017-2027)
1.4 Global Customer Care BPO Market, Region Wise (2017-2027)
1.4.1 Global Customer Care BPO Market Size (Revenue) and CAGR (%) Comparison by Region (2017-2027)
1.4.2 United States Customer Care BPO Market Status and Prospect (2017-2027)
1.4.3 Europe Customer Care BPO Market Status and Prospect (2017-2027)
1.4.4 China Customer Care BPO Market Status and Prospect (2017-2027)
1.4.5 Japan Customer Care BPO Market Status and Prospect (2017-2027)
1.4.6 India Customer Care BPO Market Status and Prospect (2017-2027)
1.4.7 Southeast Asia Customer Care BPO Market Status and Prospect (2017-2027)
1.4.8 Latin America Customer Care BPO Market Status and Prospect (2017-2027)
1.4.9 Middle East and Africa Customer Care BPO Market Status and Prospect (2017-2027)
1.5 Global Market Size of Customer Care BPO (2017-2027)
1.5.1 Global Customer Care BPO Market Revenue Status and Outlook (2017-2027)
1.5.2 Global Customer Care BPO Market Sales Volume Status and Outlook (2017-2027)
1.6 Global Macroeconomic Analysis
1.7 The impact of the Russia-Ukraine war on the Customer Care BPO Market

2 Industry Outlook
2.1 Customer Care BPO Industry Technology Status and Trends
2.2 Industry Entry Barriers
2.2.1 Analysis of Financial Barriers
2.2.2 Analysis of Technical Barriers
2.2.3 Analysis of Talent Barriers
2.2.4 Analysis of Brand Barrier
2.3 Customer Care BPO Market Drivers Analysis
2.4 Customer Care BPO Market Challenges Analysis
2.5 Emerging Market Trends
2.6 Consumer Preference Analysis
2.7 Customer Care BPO Industry Development Trends under COVID-19 Outbreak
2.7.1 Global COVID-19 Status Overview
2.7.2 Influence of COVID-19 Outbreak on Customer Care BPO Industry Development

3 Global Customer Care BPO Market Landscape by Player
3.1 Global Customer Care BPO Sales Volume and Share by Player (2017-2022)
3.2 Global Customer Care BPO Revenue and Market Share by Player (2017-2022)
3.3 Global Customer Care BPO Average Price by Player (2017-2022)
3.4 Global Customer Care BPO Gross Margin by Player (2017-2022)
3.5 Customer Care BPO Market Competitive Situation and Trends
3.5.1 Customer Care BPO Market Concentration Rate
3.5.2 Customer Care BPO Market Share of Top 3 and Top 6 Players
3.5.3 Mergers and Acquisitions, Expansion

4 Global Customer Care BPO Sales Volume and Revenue Region Wise (2017-2022)
4.1 Global Customer Care BPO Sales Volume and Market Share, Region Wise (2017-2022)
4.2 Global Customer Care BPO Revenue and Market Share, Region Wise (2017-2022)
4.3 Global Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.4 United States Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.4.1 United States Customer Care BPO Market Under COVID-19
4.5 Europe Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.5.1 Europe Customer Care BPO Market Under COVID-19
4.6 China Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.6.1 China Customer Care BPO Market Under COVID-19
4.7 Japan Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.7.1 Japan Customer Care BPO Market Under COVID-19
4.8 India Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.8.1 India Customer Care BPO Market Under COVID-19
4.9 Southeast Asia Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.9.1 Southeast Asia Customer Care BPO Market Under COVID-19
4.10 Latin America Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.10.1 Latin America Customer Care BPO Market Under COVID-19
4.11 Middle East and Africa Customer Care BPO Sales Volume, Revenue, Price and Gross Margin (2017-2022)
4.11.1 Middle East and Africa Customer Care BPO Market Under COVID-19

5 Global Customer Care BPO Sales Volume, Revenue, Price Trend by Type
5.1 Global Customer Care BPO Sales Volume and Market Share by Type (2017-2022)
5.2 Global Customer Care BPO Revenue and Market Share by Type (2017-2022)
5.3 Global Customer Care BPO Price by Type (2017-2022)
5.4 Global Customer Care BPO Sales Volume, Revenue and Growth Rate by Type (2017-2022)
5.4.1 Global Customer Care BPO Sales Volume, Revenue and Growth Rate of Onshore Outsourcing (2017-2022)
5.4.2 Global Customer Care BPO Sales Volume, Revenue and Growth Rate of Offshore Outsourcing (2017-2022)

6 Global Customer Care BPO Market Analysis by Application
6.1 Global Customer Care BPO Consumption and Market Share by Application (2017-2022)
6.2 Global Customer Care BPO Consumption Revenue and Market Share by Application (2017-2022)
6.3 Global Customer Care BPO Consumption and Growth Rate by Application (2017-2022)
6.3.1 Global Customer Care BPO Consumption and Growth Rate of Telecom and IT (2017-2022)
6.3.2 Global Customer Care BPO Consumption and Growth Rate of BFSI (2017-2022)
6.3.3 Global Customer Care BPO Consumption and Growth Rate of Healthcare and Life Sciences (2017-2022)
6.3.4 Global Customer Care BPO Consumption and Growth Rate of Government and Public (2017-2022)
6.3.5 Global Customer Care BPO Consumption and Growth Rate of Retail and Consumer Goods (2017-2022)
6.3.6 Global Customer Care BPO Consumption and Growth Rate of Others (2017-2022)

7 Global Customer Care BPO Market Forecast (2022-2027)
7.1 Global Customer Care BPO Sales Volume, Revenue Forecast (2022-2027)
7.1.1 Global Customer Care BPO Sales Volume and Growth Rate Forecast (2022-2027)
7.1.2 Global Customer Care BPO Revenue and Growth Rate Forecast (2022-2027)
7.1.3 Global Customer Care BPO Price and Trend Forecast (2022-2027)
7.2 Global Customer Care BPO Sales Volume and Revenue Forecast, Region Wise (2022-2027)
7.2.1 United States Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.2 Europe Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.3 China Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.4 Japan Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.5 India Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.6 Southeast Asia Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.7 Latin America Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.2.8 Middle East and Africa Customer Care BPO Sales Volume and Revenue Forecast (2022-2027)
7.3 Global Customer Care BPO Sales Volume, Revenue and Price Forecast by Type (2022-2027)
7.3.1 Global Customer Care BPO Revenue and Growth Rate of Onshore Outsourcing (2022-2027)
7.3.2 Global Customer Care BPO Revenue and Growth Rate of Offshore Outsourcing (2022-2027)
7.4 Global Customer Care BPO Consumption Forecast by Application (2022-2027)
7.4.1 Global Customer Care BPO Consumption Value and Growth Rate of Telecom and IT(2022-2027)
7.4.2 Global Customer Care BPO Consumption Value and Growth Rate of BFSI(2022-2027)
7.4.3 Global Customer Care BPO Consumption Value and Growth Rate of Healthcare and Life Sciences(2022-2027)
7.4.4 Global Customer Care BPO Consumption Value and Growth Rate of Government and Public(2022-2027)
7.4.5 Global Customer Care BPO Consumption Value and Growth Rate of Retail and Consumer Goods(2022-2027)
7.4.6 Global Customer Care BPO Consumption Value and Growth Rate of Others(2022-2027)
7.5 Customer Care BPO Market Forecast Under COVID-19

8 Customer Care BPO Market Upstream and Downstream Analysis
8.1 Customer Care BPO Industrial Chain Analysis
8.2 Key Raw Materials Suppliers and Price Analysis
8.3 Manufacturing Cost Structure Analysis
8.3.1 Labor Cost Analysis
8.3.2 Energy Costs Analysis
8.3.3 RandD Costs Analysis
8.4 Alternative Product Analysis
8.5 Major Distributors of Customer Care BPO Analysis
8.6 Major Downstream Buyers of Customer Care BPO Analysis
8.7 Impact of COVID-19 and the Russia-Ukraine war on the Upstream and Downstream in the Customer Care BPO Industry

9 Players Profiles
9.1 Sykes Enterprises
9.1.1 Sykes Enterprises Basic Information, Manufacturing Base, Sales Region and Competitors
9.1.2 Customer Care BPO Product Profiles, Application and Specification
9.1.3 Sykes Enterprises Market Performance (2017-2022)
9.1.4 Recent Development
9.1.5 SWOT Analysis
9.2 Serco
9.2.1 Serco Basic Information, Manufacturing Base, Sales Region and Competitors
9.2.2 Customer Care BPO Product Profiles, Application and Specification
9.2.3 Serco Market Performance (2017-2022)
9.2.4 Recent Development
9.2.5 SWOT Analysis
9.3 Acticall (Sitel)
9.3.1 Acticall (Sitel) Basic Information, Manufacturing Base, Sales Region and Competitors
9.3.2 Customer Care BPO Product Profiles, Application and Specification
9.3.3 Acticall (Sitel) Market Performance (2017-2022)
9.3.4 Recent Development
9.3.5 SWOT Analysis
9.4 Atento
9.4.1 Atento Basic Information, Manufacturing Base, Sales Region and Competitors
9.4.2 Customer Care BPO Product Profiles, Application and Specification
9.4.3 Atento Market Performance (2017-2022)
9.4.4 Recent Development
9.4.5 SWOT Analysis
9.5 Alorica
9.5.1 Alorica Basic Information, Manufacturing Base, Sales Region and Competitors
9.5.2 Customer Care BPO Product Profiles, Application and Specification
9.5.3 Alorica Market Performance (2017-2022)
9.5.4 Recent Development
9.5.5 SWOT Analysis
9.6 Arvato
9.6.1 Arvato Basic Information, Manufacturing Base, Sales Region and Competitors
9.6.2 Customer Care BPO Product Profiles, Application and Specification
9.6.3 Arvato Market Performance (2017-2022)
9.6.4 Recent Development
9.6.5 SWOT Analysis
9.7 Convergys
9.7.1 Convergys Basic Information, Manufacturing Base, Sales Region and Competitors
9.7.2 Customer Care BPO Product Profiles, Application and Specification
9.7.3 Convergys Market Performance (2017-2022)
9.7.4 Recent Development
9.7.5 SWOT Analysis
9.8 StarTek Inc
9.8.1 StarTek Inc Basic Information, Manufacturing Base, Sales Region and Competitors
9.8.2 Customer Care BPO Product Profiles, Application and Specification
9.8.3 StarTek Inc Market Performance (2017-2022)
9.8.4 Recent Development
9.8.5 SWOT Analysis
9.9 Comdata
9.9.1 Comdata Basic Information, Manufacturing Base, Sales Region and Competitors
9.9.2 Customer Care BPO Product Profiles, Application and Specification
9.9.3 Comdata Market Performance (2017-2022)
9.9.4 Recent Development
9.9.5 SWOT Analysis
9.10 West Corporation
9.10.1 West Corporation Basic Information, Manufacturing Base, Sales Region and Competitors
9.10.2 Customer Care BPO Product Profiles, Application and Specification
9.10.3 West Corporation Market Performance (2017-2022)
9.10.4 Recent Development
9.10.5 SWOT Analysis
9.11 Amdocs
9.11.1 Amdocs Basic Information, Manufacturing Base, Sales Region and Competitors
9.11.2 Customer Care BPO Product Profiles, Application and Specification
9.11.3 Amdocs Market Performance (2017-2022)
9.11.4 Recent Development
9.11.5 SWOT Analysis
9.12 Teleperformance SA
9.12.1 Teleperformance SA Basic Information, Manufacturing Base, Sales Region and Competitors
9.12.2 Customer Care BPO Product Profiles, Application and Specification
9.12.3 Teleperformance SA Market Performance (2017-2022)
9.12.4 Recent Development
9.12.5 SWOT Analysis
9.13 Infosys BPM
9.13.1 Infosys BPM Basic Information, Manufacturing Base, Sales Region and Competitors
9.13.2 Customer Care BPO Product Profiles, Application and Specification
9.13.3 Infosys BPM Market Performance (2017-2022)
9.13.4 Recent Development
9.13.5 SWOT Analysis
9.14 Transcom
9.14.1 Transcom Basic Information, Manufacturing Base, Sales Region and Competitors
9.14.2 Customer Care BPO Product Profiles, Application and Specification
9.14.3 Transcom Market Performance (2017-2022)
9.14.4 Recent Development
9.14.5 SWOT Analysis
9.15 Webhelp
9.15.1 Webhelp Basic Information, Manufacturing Base, Sales Region and Competitors
9.15.2 Customer Care BPO Product Profiles, Application and Specification
9.15.3 Webhelp Market Performance (2017-2022)
9.15.4 Recent Development
9.15.5 SWOT Analysis
9.16 TeleTech Holdings
9.16.1 TeleTech Holdings Basic Information, Manufacturing Base, Sales Region and Competitors
9.16.2 Customer Care BPO Product Profiles, Application and Specification
9.16.3 TeleTech Holdings Market Performance (2017-2022)
9.16.4 Recent Development
9.16.5 SWOT Analysis

10 Research Findings and Conclusion

11 Appendix
11.1 Methodology
11.2 Research Data Source

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