Advance Market Analytics published a new research publication on “Global Cloud Based Contact Center Market Insights, to 2026” with 232 pages and enriched with self-explained Tables and charts in presentable format. In the Study you will find new evolving Trends, Drivers, Restraints, Opportunities generated by targeting market associated stakeholders. The growth of the Cloud Based Contact Center market was mainly driven by the increasing R&D spending across the world.
Some of the key players profiled in the study are:
Genesys (United States), 8×8, Inc. (United States), Ameyo (India), Microsoft Corporation (United States), NTT Communications (Japan), Cisco Systems, Inc. (United States), Oracle Corporation (United States), Mitel Networks Corporation (Canada), Nextiva (United States), Aircall.io, Inc. (France), Zoho Corporation (India), Nuance Communications (United States), Liveops, Inc. (United States), Google (United States) and Zendesk (United States)
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Scope of the Report of Cloud Based Contact Center
In businesses or organizations, the cloud contact center is widely used to handle inbound and outbound customer communications. Cloud contact center is hosted on the internet server and allows to make interaction through voice, emails, social media, etc. High growth of cloud-based contact center is attributed to the growing preference of consumers towards online shopping worldwide and the increasing use of calling for customer support. Compared to the traditional contact center, it offers various benefits and comes with advanced features like AI for call and chat monitoring and sentiment analysis. Increased focus to provide quality products or services and improve customer experience is the major growth driver for the market. However, the increasing number of data centers across the globe will create huge demand for cloud-based contact center solutions.
Market Leaders and their expansionary development strategies
In 2018, Cisco acquired BroadSoft, a global leader in the Unified Communications-as-a-Service and Contact Center-as-a-Service (CCaaS) space. The acquisition will help Cisco to promote better customer engagement and deliver the next generation of collaboration experiences to all workers across every room, desk, pocket, and application.
In July 2021, Zoom announced its intention to buy Five9, Inc., a leading provider of cloud-based call and contact center solutions. With this acquisition, Zoom will enter into already teeming CCaaS space with the aim of to expand itself into a vast enterprise IT market.
The titled segments and sub-section of the market are illuminated below:
by Application (Multi-level IVR, Call Routing and Queuing, Call & Chat Quality Monitoring, Sales & Marketing, Customer Relationship Management (CRM), Others), Enterprise Size (Small & Medium Enterprises, Large Enterprises), Platform (Mobile & Tablets, Desktop), End-user (Call Centers, IT & Telecom, Consumer Electronic Goods, BFSI, Healthcare, Retail & E-commerce, Others), Operating System (Windows, Mac OS, Android, IOS, Others)
Market Trend
Integration of AI in the Cloud Contact Center Solutions to Monitor and Analyze Calls & Chats
Market Drivers
Growing Need for Cloud-based Contact Solutions to Easily Scale Contact Centers and Improve Customer Experience
High Adoption of Advanced Calling Methods for the Purpose of Marketing and CRM Across Various Industries
Opportunities
Increasing Number of Call Centers across the Globe Due to High Adoption of CX Outsourcing Service
Rapidly Growing E-Commerce and Consumer Electronic Goods Sector Worldwide
Region Included are: North America, Europe, Asia Pacific, Oceania, South America, Middle East & Africa
Country Level Break-Up: United States, Canada, Mexico, Brazil, Argentina, Colombia, Chile, South Africa, Nigeria, Tunisia, Morocco, Germany, United Kingdom (UK), the Netherlands, Spain, Italy, Belgium, Austria, Turkey, Russia, France, Poland, Israel, United Arab Emirates, Qatar, Saudi Arabia, China, Japan, Taiwan, South Korea, Singapore, India, Australia and New Zealand etc.
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Strategic Points Covered in Table of Content of Global Cloud Based Contact Center Market:
Chapter 1: Introduction, market driving force product Objective of Study and Research Scope the Cloud Based Contact Center market
Chapter 2: Exclusive Summary – the basic information of the Cloud Based Contact Center Market.
Chapter 3: Displaying the Market Dynamics- Drivers, Trends and Challenges & Opportunities of the Cloud Based Contact Center
Chapter 4: Presenting the Cloud Based Contact Center Market Factor Analysis, Porters Five Forces, Supply/Value Chain, PESTEL analysis, Market Entropy, Patent/Trademark Analysis.
Chapter 5: Displaying the by Type, End User and Region/Country 2015-2020
Chapter 6: Evaluating the leading manufacturers of the Cloud Based Contact Center market which consists of its Competitive Landscape, Peer Group Analysis, BCG Matrix & Company Profile
Chapter 7: To evaluate the market by segments, by countries and by Manufacturers/Company with revenue share and sales by key countries in these various regions (2021-2026)
Chapter 8 & 9: Displaying the Appendix, Methodology and Data Source
Finally, Cloud Based Contact Center Market is a valuable source of guidance for individuals and companies.
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