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Lexmark Earns Third Consecutive #1 Healthcare Client Experience Rating in Enterprise Print and Imaging Solutions, Black Book Survey

TAMPA, Fla. – August 24, 2020 – (

​Black Book Research announced the top comprehensive information technologies for print, document management and enterprise imaging software and services from the collected feedback of 1,360 healthcare and medical users from 488 hospitals and physician group practices in the annual crowdsourced poll of client experience.

Black Book Market Research LLC measures customer satisfaction across 18 patient-access vendor key performance indicators, of which Lexmark received top user scores in ten: strategic alignment of client goals; innovation and optimization; training; client relationships and cultural fit; trust, accountability, transparency, and ethics; breadth of offerings, client types, delivery excellence; deployment and implementation; customization; integration, connectivity and interfaces; scalability, client adaptability, flexible pricing; compensation and employee performance; reliability; brand image and marketing communications; marginal value adds and modules; financial and managerial viability; cybersecurity; support and customer care; and best-of-breed technology and process improvement.

“The increasing impact of diminishing reimbursements, patient privacy and data security risks, along with regulatory compliance is driving the significant market adoption of innovative print and imaging solutions and technologies,” said Doug Brown, president of Black Book Research.

The market demand for devices and solutions that streamline paper-based processes in healthcare has tripled as measured against last year’s survey results.

Eighty-one percent of executives responding to the survey indicated 2021 hospital and medical group practice budgets will include software and services that streamline point of care printing and imaging solutions specifically for providers and healthcare consumers. 90% of providers seeking replacement systems will only consider vendors that encompass the industry’s interoperability data needs and ensure information security.

Lexmark also outscored all other enterprise print and imaging vendor competitors in the functional polling subsets of improved print management services, patient access support and customer technical support.

The survey methodology and full listing of healthcare IT and services vendor rankings can be found at Black Book’s website

About Black Book

Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the coding solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.

Black Book rankings are based on client experience scores obtained from the 660,000 crowdsourced ballots cast and available through mobile apps, web surveys, remote polling instruments, interview calls and on-site trade shows and user groups throughout the year. They represent the opinions of healthcare professionals and clinicians from more than 4,600 hospitals, 600 IDNs, 2,800 clinics, 23,000 physician practices, 250 health plans, and nearly 500,000 healthcare industry consumers, and account for 6,000 products and services from more than 1,700 vendors.

For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data see or contact

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Lexmark Earns Third Consecutive #1 Healthcare Client Experience Rating in Enterprise Print and Imaging Solutions, Black Book Survey

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