Vistaar rolls out Freshworks' Freshdesk, globally, to drive faster issue resolution across all industry verticals
PARSIPPANY, N.J. & MUMBAI, India – July 1, 2020 – (Newswire.com)
Vistaar Technologies, Inc., a leading provider of pricing and promotion software today announced that it is live globally with Freshdesk omnichannel customer support software by Freshworks Inc., the customer engagement software company. This will enable Vistaar’s customer facing teams to deliver enhanced user experience with contextual communication.
Vistaar customers can now reach out to support teams through multiple channels including email, chat or its support portal. The ability to quickly engage with Vistaar, leveraging the two-way communication between customers and support teams has led to a marked improvement in the overall customer experience. In a recent Vistaar CSAT survey, 88% of respondents reported improved responsiveness after using Freshdesk’s ticketing system.
“At Vistaar, customer success is not just a business function. It’s a mindset of caring for your customer and showing it with quick action. It’s a culture that permeates across all business units and functions at our organization. We are pleased with our partnership with Freshworks, who share our vision on customer centricity and have helped us drive increased responsiveness for our customer support organization,” said Vijay Parmar, Director, Customer Success at Vistaar.
“We are thrilled to see Vistaar excel at customer engagement using our software. Freshworks will continue to rally in support of the businesses striving to deliver exceptional customer experiences,” said Karthik Rajaram, Senior Director – India Sales at Freshworks. “Vistaar’s customer-facing teams have shown great prowess in leveraging Freshdesk to focus ease of use and make it easier for customers to get in touch.”
Vistaar is a leading provider of price management solutions that enable companies to achieve pricing best practices through price analytics, price optimization, price list management and deal management. Vistaar’s technology transforms pricing and related operations into a strategic advantage for some of the world’s largest manufacturers, distributors and service providers. For these companies, Vistaar pricing solutions drive measurable price and margin improvements to deliver profitable growth and maximum shareholder value. Vistaar’s operations include offices across North America, Europe and Asia.
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