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customer experience News

Video-as-a-service has exponentially grown: Interview Special

Many types of businesses, from hotels to hospitals, could benefit from a single solution: connected intelligent video surveillance. Digital Journal spoke with Andreas Pettersson is the CEO of Arcules to discovery more about business video applications.

Customer engagement is needed for digital transformation success

Digital transformation is not simply about implementing new technology. It requires customer engagement and a committed team of employees. A new report outlines seven points for success.

Sprint partners with Synchronoss for digital transformation

Sprint has announced it is partnering with Synchronoss Technologies to transform its online systems for business customers. Sprint will use Synchronoss' Digital platform, which provides a customisable interface to simplify ordering and improve efficiency.

Consumers are beginning to accept automated customer service

Consumers are starting to accept automated customer assistance. According to a report, people are abandoning traditional communication methods as they believe they're generally ineffective. Digital alternatives are seeing increased use as a consequence.

Challenges for customer services over holiday periods

Over holiday periods customer services departments come under greater challenges. Much of this can be off-set by automation and by changing the approach taken to customer relations. A leading outsource service provides some business tips.

DigitalGenius raises $14.75m to develop AI customer service tools

Artificial intelligence startup DigitalGenius has raised $14.75m in a Series A funding round. The company is developing AI-powered customer service solutions that predict data as cases are created. The tech helps support staff work more efficiently.

Interview: How Customer Service affects brands Special

Customer Service can have profound effects on the marketing of brand, both negatively and positively. A new platform has been devised called HelpU to help businesses. To discovery more we spoke with Nick Francis, CEO of Help Scout.

Companies likely to fail if they miss digital transformation

54 percent of digital leaders believe their companies will fail if they don't achieve digital transformation at the same time as their industry rivals. Over 80 percent of businesses could be left behind as technology comes to define modern commerce.

Efficiency, customer journey at heart of digital transformation

Businesses of varying sizes are facing increasing pressure to go digital, as lean, data-driven competition pushes ahead. Management consultants at Say Yeah look to the challenge of helping companies make the transformation to digital.

Efficiency, customer journey at heart of digital transformation

Businesses of varying sizes are facing increasing pressure to go digital, as lean, data-driven competition pushes ahead. Management consultants at Say Yeah look to the challenge of helping companies make the transformation to digital.
 

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Speakers on the Customer Experience Panel
Speakers on the Customer Experience Panel