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You Say Your Customers Are Satisfied? Uh-Oh

If your customers say they’re satisfied–and you use this as a way to measure business performance–then the more...
Feb 14, 2013 by Michael Hinshaw

Is That Big Data In Your Pocket? Or Are You Just Happy To Have New Customer Insights?

At this point, most of us are aware that the “Era of Big Data” is upon us. The phrase was coined to describe the...
Jan 31, 2013 by Michael Hinshaw

5 ways your company can think like a start up (and get closer to your customers)

Customer-centricity is generally agreed to be the conscious decision of a company to (really) focus on the needs and...
Jan 10, 2013 by Michael Hinshaw

5 Lessons Your Company Can Learn From The Cupcake ATM

Earlier this year, Los Angeles-based cupcake bakery Sprinkles launched the cupcake ATM in its Beverly Hills location....
Dec 13, 2012 by Michael Hinshaw

Canada Post: undelivered registered letter costs me two hundred bucks

In November 26, 2012, I sent a registered letter to an address in the US City of Minneapolis, Minnesota, at Canada Post...
Dec 10, 2012 by Ismai Warsame - 4 comments
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