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customer experience News

Interview: How Customer Service affects brands Special

Customer Service can have profound effects on the marketing of brand, both negatively and positively. A new platform has been devised called HelpU to help businesses. To discovery more we spoke with Nick Francis, CEO of Help Scout.

Companies likely to fail if they miss digital transformation

54 percent of digital leaders believe their companies will fail if they don't achieve digital transformation at the same time as their industry rivals. Over 80 percent of businesses could be left behind as technology comes to define modern commerce.

Efficiency, customer journey at heart of digital transformation

Businesses of varying sizes are facing increasing pressure to go digital, as lean, data-driven competition pushes ahead. Management consultants at Say Yeah look to the challenge of helping companies make the transformation to digital.

Efficiency, customer journey at heart of digital transformation

Businesses of varying sizes are facing increasing pressure to go digital, as lean, data-driven competition pushes ahead. Management consultants at Say Yeah look to the challenge of helping companies make the transformation to digital.
 

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Speakers on the Customer Experience Panel
Speakers on the Customer Experience Panel