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Amidst the unfolding story of Carnival Corporation, the US-based parent of the operator of the Costa Concordia and...
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At this time of year, we are all communicating with the Canada Revenue Agency (CRA) about additional taxes to be paid...
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OK, so I got up at 6:30 this morning and wrote this e-book. It's a study of non-information in conversations. Can't...
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Nobody visits the complaints department anymore, unless you are exchanging or getting cash refunds. When they ask me to...
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