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CX News

Q&A: CFO's are powering CX and digital transformation Special

When it comes to the CFO, modernizing customer experience probably isn’t the first thing that comes to mind. Yet CFO’s are crucial in driving the modernization in customer experience, which is key to many business strategies.

IT Ops & Developer predictions for 2020 Special

IDC forecasted that global digital transformation (DX) spending would reach $1.18 trillion in 2019, and that by 2024 DX and innovation will directly account for over 50% of all IT spending – up from 31% in 2018. Leading experts provide analysis.

New study shows gap between B2B CX expectations and realities

The path towards digital transformation for businesses that primarily trade or offer services to other businesses is not smooth, with considerable gaps opening up between expectations and the current state, according to a new report.

BIO agency launches in Canada to drive Cx-led transformation

Toronto - The BIO Agency, a U.K.-based digital transformation agency, has launched in Canada with a mission to help businesses disrupt themselves and their industries by creating simple, seamless and intuitive customer experiences.

Q&A: Tech solutions to establish a proactive CX approach Special

By utilizing next-gen technology solutions businesses can streamline sales, manufacturing and delivery processes in a way that significantly decreases roadblocks in the buyer journey, according to Kris Goldhair of KBMax.
 

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