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Press Release

OpenSpan Desktop Automation and Desktop Analytics Version 5.2 Now Available

>PRWEB.COM Newswire

Atlanta, GA (PRWEB) April 24, 2012

OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has announced the availability of version 5.2 of its Desktop Automation and Desktop Analytics technology. The latest OpenSpan Server release also features significant enhancements in support of automation and analytics deployments. Version 5.2 improves scalability and performance to streamline deployment and management for OpenSpan’s growing number of global customers with large implementations spanning multiple geographies. The new release also includes several architectural changes that add flexibility and responsiveness to the platform.

OpenSpan technology is used in contact center, retail and back-office environments worldwide where process efficiency, worker productivity and customer experience management have strategic impact on revenue generation, profitability and customer loyalty. A Lean Six Sigma assessment of OpenSpan customer deployments in 2011 documented an overall productivity improvement of 21 percent, resulting in an estimated $1.6 billion in cost savings. OpenSpan implementations impacted over 8 billion agent tasks in contact centers and 790 million worker tasks in back-office environments last year.

“Our customers regularly extend their deployments to larger and larger groups of users, in an effort to expand the productivity and efficiency gains they experience with OpenSpan solutions,” said Eric Musser, CEO of OpenSpan. “We will continue to work to scale our architecture to meet growing customer needs.”

OpenSpan Chief Technology Officer Damon Lockwood characterizes the new release as setting the stage for significant additions to functionality now in development. “This update refactors our server architecture to offer an unmatched ability to handle bursts of user activity and to reinforce system redundancy and fault tolerance,” Lockwood said. “Version 5.2 also provides underpinning to support our vision for new capabilities that will further cement our leadership in Desktop Automation and Analytics technology.”

Among the changes in the new release are:

  • A new application server database architecture to support server-based user management, runtime deployment, authentication and security token services.
  • A scalable database infrastructure to support massively parallel event collection to analyze the desktop activity of very large groups of end-users.
  • Faster object matching performance for Web applications, for more seamless desktop integration and automation.
  • A new user event collection Web service that can be scaled independently of other Web services.

Version 5.2 is available for OpenSpan customers who are current on maintenance at no charge.

About OpenSpan
OpenSpan provides technology that improves, accelerates and measures software- and data-driven work on the desktop, driving performance in front-office, retail and back-office environments. Desktop Analytics™ software captures all desktop activity to measure worker performance and work outcomes. Organizations then use OpenSpan’s Desktop Automation™ tool for building and implementing user process improvement or process automation solutions across enterprise applications. OpenSpan solutions require no changes to IT architecture or mission-critical applications, providing rapid development and deployment, agile response to changing business needs, and continuous, iterative improvement. OpenSpan customers include Global 2000 organizations in financial services, insurance and telecom, among other industries. Customers report exponential ROI through increased productivity, improved efficiency and enhanced customer experience. The privately held company is based in Atlanta, GA. For information, visit

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