Global Voice and Speech Analytics Market: About this market
The voice and speech analytics market analysis considers sales from large enterprise and small and medium-sized enterprise end-users. Our analysis also considers the sales of voice and speech analytics in APAC, Europe, North America, South America, and MEA. In 2018, the large enterprise segment had a significant market share, and this trend is expected to continue over the forecast period. Factors such as the rising demand for quality assurance will play a significant role in the large enterprise segment to maintain its market position. Also, our global voice and speech analytics market report looks at factors such as growth in emotion analytics, demand from growing BPO sector, and adoption of speech analytics for financial trading. However, the accuracy of voice and speech analytics cost involved in setting up voice and speech analytics solution, and lack of skilled workforce may hamper the growth of the voice and speech analytics industry over the forecast period.
Global Voice and Speech Analytics Market: Overview
Growth in emotion analytics
There is an increase in the demand for emotion analytics because it helps in the improvement of business productivity and profitability. Emotion analytics is widely used in customer management to analyze the voice and speech of customers and better understand their behavior to help businesses and enterprises make strategic business decisions.The increasing demand for emotion analyticswill lead to the expansion of the global voice and speech analytics market at a CAGR of almost 18% during the forecast period.
Growing use of AI integrated with voice and speech analytics
The integration of AI with voice and speech analytics uses machine learning to improve the efficiency of categorization of voice and speech data. The AI-based categorization of voice and speech data can automatically and efficiently analyze words, acoustics, and sentiments as well as derive hidden opinions and emotions. AI integrated with voice and speech analytics helps in optimizing the pattern recognition process to derive critical insights proactively in the customer management domain. This efficacy of AI integrated with voice and speech analytics is expected to have a positive impact on the overall market growth.
Key Topics Covered:
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
Preface
Currency conversion rates for US$
PART 03: MARKET LANDSCAPE
Market ecosystem
Market characteristics
Market segmentation analysis
PART 04: MARKET SIZING
Market definition
Market sizing 2018
Market size and forecast 2018-2023
PART 05: FIVE FORCES ANALYSIS
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market condition
PART 06: MARKET SEGMENTATION BY APPLICATION
Market segmentation by application
Comparison by application
Onshore - Market size and forecast 2018-2023
Offshore - Market size and forecast 2018-2023
Market opportunity by application
PART 07: CUSTOMER LANDSCAPE
PART 08: GEOGRAPHIC LANDSCAPE
Geographic segmentation
Geographic comparison
North America - Market size and forecast 2018-2023
APAC - Market size and forecast 2018-2023
Europe - Market size and forecast 2018-2023
MEA - Market size and forecast 2018-2023
South America - Market size and forecast 2018-2023
Key leading countries
Market opportunity
PART 09: DECISION FRAMEWORK
PART 10: DRIVERS AND CHALLENGES
Market drivers
Market challenges
PART 11: MARKET TRENDS
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