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article imageRazor blade found in Panera Bread soup, customer claims

By Caroline Leopold     Jul 2, 2015 in Odd News
Homestead - A Florida woman claims to have found what appears to be a razor blade in soup bought from Panera Bread. The restaurant says it is launching an internal investigation.
Panera Bread has begun an internal investigation after a customer claimed that she found a small razor blade in her soup.
Wyteeshia McRoberts told Local 10 News that she picked up lunch for herself and some co-workers at a Panera Bread in Homestead.
While eating her lemon orzo soup, McRoberts said she heard and felt scraping. When she looked down, she was surprised to find a small razor blade resting in the soup at the bottom of the bowl.
The woman was alarmed by her discovery and went to the doctor. She had feared the possibility that she had swallowed other foreign object that may have also been in the soup.
The doctor took a blood sample and gave her a tetanus shot.
Then, she brought the remaining soup and razor blade to Panera Bread and made a complaint.
"That could have been someone's child. That could have been my child," McRoberts said to Local 10 News. "That could have been anybody that could have gotten hurt.
The Panera Bread manager gave McRoberts a refund and offered to pay her medical bills. The customer said that wasn't enough.
McRoberts told Local 10 News, “I don’t want you to throw money at me,” she said.
I mean, thank you for trying to pay my medical bills and giving me a gift card, but I really want to know what you’re doing to make sure (this never happens again).
Panera Bread issued a statement and according to Local 10 News said,
Reports like this are exceedingly rare, and we take them very seriously. Our bakery-cafe associates undergo consistent training to safely and efficiently serve more than 10 million guests per week. Our investigation is still underway. The object in question has not yet been returned to Panera to be accurately inspected and identified.
Reports seem to conflict about whether Panera Bread has possession of the object claimed to have been in the soup. The customer brought the razor to the local restaurant location. However, the official Panera statement denies possession.
Panera Bread, a restaurant chain of bakery cafés with about 1,880 locations, has generally received high marks in customer satisfaction. The American Customer Satisfaction Index’s Restaurant Report 2015 put Panera as third-highest scoring in its category, behind number one Chik-fil-A, and number two Chipotle.
Despite high satisfaction marks, the fast casual chain has been trying to revamp its service to respond to customer complaints of long lines and waits during lunch hour.
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