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Online reviews have become a key tool for shoppers looking to make informed purchases, but how many of these reviews are truly reliable?
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Online reviews have become a key tool for shoppers looking to make informed purchases, but how many of these reviews are truly reliable?
Beware of “emergency” requests for financial help from someone claiming to be a family member or friend.
Many criminals create convincing websites that mimic legitimate travel booking platforms.
Fraudsters also often play on urgency, using phrases like “limited-time sale” or “only 1 left” to push consumers into making quick decisions.
Fraud Awareness Week arrives at a crucial time as retailers and shoppers brace for an increase in cyber threats targeting sensitive data.
Unfortunately, outbreaks continue to happen for many reasons, and the related recalls have significant ripple effects
The survey was based on the responses from 282 CX practitioners, service leaders, experience designers, analysts and consultants.
AI-powered pricing algorithms are influencing the way we shop and how much we can spend.
To gain these experiences, digital consumers are flocking to TikTok and Douyin, twin social media platforms that have embraced short-form video content.
When checking online reviews, scrutinise the language used before deciding to make a purchase.