Business
To make digital transformation effective it needs to focus on the customer, each component of the transformation process needs to be aligned and employees...
Hi, what are you looking for?
Digital Journal
All posts tagged "Customers"
Business
A recent study by Juniper Networks indicates that retail sales from chatbots will nearly double annually, reaching $112 billion by 2023, which is a...
Business
By “the Amazon experience” this means simplifying the purchasing process and having technology that compiles and compares all of the options in one place,...
Business
When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer...
Business
For modern businesses, an online presence is key — and the importance of digital is set to increase further. A recent report estimated that...
Business
With the new data breach, Toyota said that hackers accessed servers that stored sales information on up to 3.1 million customers. The car maker...
Business
When suitably designed and implemented with care, chatbots can save time, money and frustrations for customer. Several leading companies have successfully deployed bots, such...
Business
Consumers are abandoning traditional customer service channels and are looking for new and more convenient ways to interact with companies. Here email and telephone...
Business
Murphy made his observation in an interview with Silicon Republic. In summarising his digital strategy he said: “The beauty of digital transformation is that...
Business
Costco, the membership-only bulk discount seller with 500 warehouse-size stores in the United States and Puerto Rico and more than 90 in Canada, has...