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As customer success reshapes itself into a critical business function, Alon Ahronberg is in the midst of making his mark in the industry. It...
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As customer success reshapes itself into a critical business function, Alon Ahronberg is in the midst of making his mark in the industry. It...
Just how is AI is shaping the business world and customer interactions?
How to say no without irreparably damaging the relationship with the customer?
There are a number of technologies that retailers are adopting in order to enhance the customer experience.
Customers of under-pressure US banks said Monday they were reassured after authorities stepped in to protect deposits, even as markets fretted about systemic contagion....
We're seeing on-prem companies shifting contact centre operations to the cloud (CCaaS).
What's missing is an added layer that streamlines the workflow externally to the client side to provide a complete end-end process solution.
The cost of attacks don’t just accrue after an incident. Today’s API and application-borne attacks are a huge risk to day-to-day operations and revenue.
The most widely used platforms, including Facebook, YouTube, WhatsApp and Instagram have a total of over 10 billion accounts combined.
Businesses could assert their own brand identity and cultivate `one-on-one ' relationships with their customers without an intermediary in the way.