Tech & Science
DigitalGenius was founded in London in 2013. It’s working to bring automation and machine learning to the customer service industry, pitching its products to...
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Digital Journal
All posts tagged "Customer service"
Business
Softvision is a global software development company leveraging a network of 2,500 product, design and engineering professionals, throughout 17 studios, in 8 countries and...
Business
Companies depend on customer service professionals to be the frontlines of their businesses. For example, Business 2 Community Reports show that 45 percent of...
Tech & Science
TeleSign, a communications platform as a service (CPaaS) company, has recently released a report, Customers Communications report: how businesses use cloud communications to fuel...
Business
-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centers may become a thing of the...
Life
Early Monday morning, Navang Oza, 37, was at the Louis Armstrong New Orleans International Airport to take a United Airlines flight home to San...
Business
Marchex was not the only company to gather statistics about consumers on hold. The text message service Talk To found that more than half...
Tech & Science
LaptopMag phoned several agents as part of its annual Tech Support Showdown in which it tests the tech support of laptop vendors. The results...
Business
Time Warner Cable ranks dead last among a list of 300 companies surveyed by consumers for the American Customer Satisfaction Index. The cable TV...
Business
First reported by consumer advocate Christopher Elliott the cable company changed the name of one of its customers from Ricardo Brown to ‘A-hole’ Brown...