Tech & Science
TeleSign, a communications platform as a service (CPaaS) company, has recently released a report, Customers Communications report: how businesses use cloud communications to fuel...
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TeleSign, a communications platform as a service (CPaaS) company, has recently released a report, Customers Communications report: how businesses use cloud communications to fuel...
-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centers may become a thing of the...
Early Monday morning, Navang Oza, 37, was at the Louis Armstrong New Orleans International Airport to take a United Airlines flight home to San...
Marchex was not the only company to gather statistics about consumers on hold. The text message service Talk To found that more than half...
LaptopMag phoned several agents as part of its annual Tech Support Showdown in which it tests the tech support of laptop vendors. The results...
Time Warner Cable ranks dead last among a list of 300 companies surveyed by consumers for the American Customer Satisfaction Index. The cable TV...
First reported by consumer advocate Christopher Elliott the cable company changed the name of one of its customers from Ricardo Brown to ‘A-hole’ Brown...
The story begins when Brother John Baptist, of the aforementioned monastery, took a flight in late November to Malawi to visit his sick mother....
The customer posted a 38-minute excerpt of his conversations with various customer-service assistants on YouTube under the user name Gern Branston. The clip documents...
Apple reminds me of Google in a lot of ways: Both are big corporations driven by profit, but the two companies maintain rosy images...