Business
There are several advantages to blockchain-as-a-service. Business processes can be accelerated through real-time information sharing. And the service can also reduce risk, simplify, and...
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Digital Journal
All posts tagged "Customer service"
Business
According to Sparkcentral’s new “State of Digital Customer Service in 2018” report, only 21 percent of enterprise contact centers use SMS/messaging for customer service...
Business
Artificial intelligence is being used increasingly by companies of all sizes to understand user behavior. Moreover, based on user actions AI can contextually guide...
Tech & Science
The Toronto-based telecommunications company saw its profits soar in the first quarter of 2018 after shaking off a rocky fourth quarter and increased competition,...
Tech & Science
The theory of Extreme Personalization deserves a look. This is, ironically, designed to deliver what today’s incredibly lazy, backward customer services don’t – A...
Business
According to Bill Safran if banks adopt software-as-a-service solutions and take advantage of the latest omni-channel customer experience solutions, they can gain a strategic...
Tech & Science
The number of email and phone-based customer service interactions has fallen by 7% in the U.S. since 2016, Business Insider reported this week. Data...
Business
Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social...
Business
If it’s a rainy day consumers are more likely to head to the cinema or they might be tempted to order in pizza and...
Life
The healthcare sector is seeing rapid change, driven through digital technologies. This includes the Internet making research faster for doctors; technology helping doctors provide...