Business
When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer...
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Digital Journal
All posts tagged "Customer service"
Business
Consumers are abandoning traditional customer service channels and are looking for new and more convenient ways to interact with companies. Here email and telephone...
Tech & Science
Jaron Lanier made his comments in an interview with CNBC. The interview took in Lanier’s assessment of the technology field, and his two main...
Business
There are several advantages to blockchain-as-a-service. Business processes can be accelerated through real-time information sharing. And the service can also reduce risk, simplify, and...
Business
According to Sparkcentral’s new “State of Digital Customer Service in 2018” report, only 21 percent of enterprise contact centers use SMS/messaging for customer service...
Business
Artificial intelligence is being used increasingly by companies of all sizes to understand user behavior. Moreover, based on user actions AI can contextually guide...
Tech & Science
The Toronto-based telecommunications company saw its profits soar in the first quarter of 2018 after shaking off a rocky fourth quarter and increased competition,...
Tech & Science
The theory of Extreme Personalization deserves a look. This is, ironically, designed to deliver what today’s incredibly lazy, backward customer services don’t – A...
Business
According to Bill Safran if banks adopt software-as-a-service solutions and take advantage of the latest omni-channel customer experience solutions, they can gain a strategic...
Tech & Science
The number of email and phone-based customer service interactions has fallen by 7% in the U.S. since 2016, Business Insider reported this week. Data...