Tech & Science
43% of banks saw a stronger ROI in digital transformation efforts by giving marketers a seat at the table.
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Digital Journal
All posts tagged "Customer service"
Business
Anand Janefalkar, Founder & CEO of UJET provides some suggestions for Digital Journal readers in terms of developing the business and keeping the customer...
Business
Chatbots, although cost-efficient, have their limitations. They often can’t deviate from programmed answers or think on their feet like a service rep, and are...
Business
UJET, a provider of customer support communications and solutions, has outlined a set of ‘Customer Support Predictions’, compiled by company Founder and CEO Anand...
Business
According to data from Elastic Path, there is a disconnect between how brands rate their work in delivering futuristic experiences. For instance, brands, on...
Business
To make digital transformation effective it needs to focus on the customer, each component of the transformation process needs to be aligned and employees...
Business
A recent study by Juniper Networks indicates that retail sales from chatbots will nearly double annually, reaching $112 billion by 2023, which is a...
Business
When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer...
Business
Consumers are abandoning traditional customer service channels and are looking for new and more convenient ways to interact with companies. Here email and telephone...
Tech & Science
Jaron Lanier made his comments in an interview with CNBC. The interview took in Lanier’s assessment of the technology field, and his two main...