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UJET, a provider of customer support communications and solutions, has outlined a set of ‘Customer Support Predictions’, compiled by company Founder and CEO Anand...
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UJET, a provider of customer support communications and solutions, has outlined a set of ‘Customer Support Predictions’, compiled by company Founder and CEO Anand...
According to data from Elastic Path, there is a disconnect between how brands rate their work in delivering futuristic experiences. For instance, brands, on...
To make digital transformation effective it needs to focus on the customer, each component of the transformation process needs to be aligned and employees...
A recent study by Juniper Networks indicates that retail sales from chatbots will nearly double annually, reaching $112 billion by 2023, which is a...
When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer...
Consumers are abandoning traditional customer service channels and are looking for new and more convenient ways to interact with companies. Here email and telephone...
Jaron Lanier made his comments in an interview with CNBC. The interview took in Lanier’s assessment of the technology field, and his two main...
There are several advantages to blockchain-as-a-service. Business processes can be accelerated through real-time information sharing. And the service can also reduce risk, simplify, and...
According to Sparkcentral’s new “State of Digital Customer Service in 2018” report, only 21 percent of enterprise contact centers use SMS/messaging for customer service...
Artificial intelligence is being used increasingly by companies of all sizes to understand user behavior. Moreover, based on user actions AI can contextually guide...