Business
Procurement specialists deal with a lot of data and can waste time looking for information, such as documents and company policies related to contracts...
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Digital Journal
All posts tagged "Customer service"
Business
There are three items that top the list of the essential features that the typical consumer looks for when engaging with a brand.
Business
The new survey data comes from the company CallMiner and it looks at the customer experience (CX), drawing on insights from the pandemic. The...
Tech & Science
43% of banks saw a stronger ROI in digital transformation efforts by giving marketers a seat at the table.
Business
Anand Janefalkar, Founder & CEO of UJET provides some suggestions for Digital Journal readers in terms of developing the business and keeping the customer...
Business
Chatbots, although cost-efficient, have their limitations. They often can’t deviate from programmed answers or think on their feet like a service rep, and are...
Business
UJET, a provider of customer support communications and solutions, has outlined a set of ‘Customer Support Predictions’, compiled by company Founder and CEO Anand...
Business
According to data from Elastic Path, there is a disconnect between how brands rate their work in delivering futuristic experiences. For instance, brands, on...
Business
To make digital transformation effective it needs to focus on the customer, each component of the transformation process needs to be aligned and employees...
Business
A recent study by Juniper Networks indicates that retail sales from chatbots will nearly double annually, reaching $112 billion by 2023, which is a...