Business
Not only is it hot as the devil outside, but travelers have an added reason to complain - canceled or delayed flights.
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Not only is it hot as the devil outside, but travelers have an added reason to complain - canceled or delayed flights.
Businesses take note - with enough positive interactions that achieve the desired result, a genuine trust can be built.
As new legislative requirements emerge; businesses must look at compliance proactively instead of reactively to avoid reinventing the wheel each time.
Take a deep assessment on how you show up today both online and offline. Use tools and analytics to see how people respond to...
Procurement specialists deal with a lot of data and can waste time looking for information, such as documents and company policies related to contracts...
There are three items that top the list of the essential features that the typical consumer looks for when engaging with a brand.
The new survey data comes from the company CallMiner and it looks at the customer experience (CX), drawing on insights from the pandemic. The...
Anand Janefalkar, Founder & CEO of UJET provides some suggestions for Digital Journal readers in terms of developing the business and keeping the customer...
Chatbots, although cost-efficient, have their limitations. They often can’t deviate from programmed answers or think on their feet like a service rep, and are...
UJET, a provider of customer support communications and solutions, has outlined a set of ‘Customer Support Predictions’, compiled by company Founder and CEO Anand...