Business
The same vulnerabilities, threats and risks apply to chatbots as they do to other customer-facing online applications.
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The same vulnerabilities, threats and risks apply to chatbots as they do to other customer-facing online applications.
Businesses could assert their own brand identity and cultivate `one-on-one ' relationships with their customers without an intermediary in the way.
According to Gartner, by 2027, chatbots will be the primary customer service channel for roughly a quarter of organizations.
Businesses take note - with enough positive interactions that achieve the desired result, a genuine trust can be built.
Chatbots in retail are increasing in popularity, as retailers seek to automate and to improve the customer experience. The popularity has been driven by...
Chatbots are important for many business offering 24/7 online services. This type of automation is designed to simulate how a human might behave in...
Currently programmed with natural language processing (NLP), chatbots are trained to perform within a specific domain — meaning they are not capable of going...
This story originally appeared on Digital Journal. The rise in chatbot use is just one example of the AI revolution online retailers are facing....
A recent study by Juniper Networks indicates that retail sales from chatbots will nearly double annually, reaching $112 billion by 2023, which is a...
When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer...