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This information is contained in a report in the Washington Post. The suspension rate in May and June is said to be twice the...
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This information is contained in a report in the Washington Post. The suspension rate in May and June is said to be twice the...
States have taken action to correct an issue in the “absence of the federal government,” as reported by Bloomberg News. California is but one...
The number of email and phone-based customer service interactions has fallen by 7% in the U.S. since 2016, Business Insider reported this week. Data...
M launched back in August 2015 and represented a unique take on AI-powered digital assistance. Rather than rely wholly on computer automation, M was...
Checking for care The project is being developed as part of Microsoft’s Healthcare NeXT initiative. The company’s trying to find ways of offering digital...
HP has started offering customers a “virtual agent” service on its customer support site. The agent can handle common queries without human intervention, letting customers...
The agent learns “independently” whenever it completes a new chat with a user. This allows it to add it to its “core knowledge” of...
Bots are basically fake by nature. They’re spammer technology, adapted to various uses. The realities of bots are well described in an article by...
In a post on the Skype blog, Microsoft said the update is meant to “make staying in touch easier.” It’s bigger, bolder and brighter...
For years, traditional banks have struggled to adopt new technology at the same pace as consumers. This is now starting to change, spurred in...