Galaxy Note7 recall
With the advice of Health Canada, who have spearheaded countless food recalls, Samsung has formulated a recall plan in the country.
Consumers who bought the Samsung Galaxy Note7 are to register at CanadaNote7exchange.expertinquiry.com where they’ll be given details on how to get a new device from Samsung. If they have trouble registering they should call 1-800-517-3507.
Owners of the Note7 are being warned that they should no longer use their phone. The Samsung Galaxy Note7 has battery issues and worldwide the company is recalling some 2.5 million phones.
The recall is due to an issue with rechargeable lithium batteries, batteries that were not made by Samsung but manufactured by one of its suppliers. There is the danger they can catch fire and Samsung has identified 35 cases worldwide of the batteries bursting into flames. Some airlines have banned them.
“We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible,” Koh Dong-jin, the president of mobile operations at Samsung said yesterday. “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible.”
Samsung Canada released a statement on the recall:
“Samsung holds safety and consumer satisfaction as a top priority,” Paul Brannen of Samsung Electronics Canada said. “While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns.”
Samsung’s market value has fallen as a result of the issues with the Note7.
