Dear @nest — after a quick Twitter search, it appears I’m not the only one who cannot log into the #Nest app. Everything OK on your end?
— TD… (@iCH0SEN1) May 17, 2018
On Wednesday night, Nest users experienced difficulties with the system as they were unable to connect with their devices via the Nest phone or web app.
We've received reports from Nest Secure and Nest x Yale Lock customers who are unable to arm/disarm or lock/unlock via the Nest app. Physical controls aren't affected. We're currently investigating this issue and will provide more info when available.
— Nest Support (@nestsupport) May 17, 2018
This glitch in the system also included Nest Secure and Nest x Yale Locks acting badly, as well as thermostats, locks, cameras, doorbells, smoke detectors and alarms having to be used manually. Like the old days.
I had to adjust my thermostat manually like A CAVEMAN! 😉
— Mark Schuh (@mschuh) May 17, 2018
Some of these comments may have been poking fun at the horror of having to use manual controls, while others had more serious concerns.
Please keep updating us – super frustrating when you use nest as a baby monitor and can’t see your baby!!
— Chris Hemphill (@chrishemphill) May 17, 2018
In an aside, from the @nestsupport Twitter account users also found out that their Nest Cams would not be able to record during a power outage, but maybe there’s a chance a solid state recorder is coming (soon?).
Your Nest Cams will not be able to record during an outage. With that said, we'll go ahead and pass your request for a solid state recorder up the proper channels on our end.
— Nest Support (@nestsupport) May 17, 2018
The issue — which currently sits as unexplained — was marked as resolved by Nest on Thursday morning at 2:28 a.m. via Twitter, but it’s probably been a good lesson for users who rely heavily on internet-connected devices. Not to say we shouldn’t, just to say we should always be prepared for when something like this happens.
Update: this issue is now resolved–thanks for your patience. The Nest app should now be fully responsive, including being able to arm/disarm Nest Secure and lock/unlock the Nest x Yale Lock. If you're still having any issues, contact us by visiting May 17, 2018
