Opinions expressed by Digital Journal contributors are their own.
As retailers worldwide work to modernize their operations and enhance customer experience, handling digital transformation is starting to stand out more. Telaid, a company with more than 40 years of experience in technology integration, provides solutions that simplify the often-complicated task of upgrading technology. From implementing vision AI platforms to managing complex technology deployments, Telaid helps retailers adapt to the fast-changing digital environment.
Enabling seamless technology integration
Introducing new technologies into multiple retail locations can be a huge challenge. Whether upgrading point-of-sale (POS) systems or installing new wireless networks, retailers must ensure that everything runs smoothly to avoid business disruptions. Telaid manages these large-scale technology deployments, helping retailers adopt new tools and systems with minimal hassle.
The heart of the company’s operation is its Technology Solution Center (TSC). This center allows the company to pre-configure and test equipment before it reaches a store, ensuring that when the technology arrives, it can be installed and used immediately.
“Our clients trust us to take care of the complex logistics behind their technology deployments,” says Beth Bergmann, SVP of Solution Strategy at Telaid. “This allows them to focus on serving their customers and running their business without worrying about technology hiccups.”
Telaid’s participation in the National Retail Federation (NRF) conference shows its leadership in retail technology. At NRF, one of the largest retail events each year, the company will showcase its capabilities in supporting retailers’ digital transformation. The event will allow Telaid to connect with industry leaders and demonstrate the real-world benefits of its solutions.
Physical security meets digital innovation
For many retailers, security is a top priority. Telaid has greatly progressed in combining traditional physical security systems with the latest digital technologies. The company helps retailers protect their assets while gathering valuable data from their security systems by offering solutions that combine video surveillance, access control, and vision AI-powered data analysis platforms.
Physical security has become one of Telaid’s top services. Many retailers are now adopting advanced solutions like vision AI, which, among many other capabilities, can analyze behavior patterns in real-time. This technology allows retailers to respond quickly to potential threats while keeping costs under control. Bergmann explains, “Retailers are realizing that their existing security infrastructure can be used for more than just safety. It’s a tool for operational efficiency and customer insights.”
With organized retail crime (ORC), workplace violence, and other critical security challenges continuing to impact the retail industry, Telaid’s solutions add an essential layer of protection. AI-enhanced systems help monitor foot traffic, detect suspicious activity, and even predict when and where theft is likely to happen based on past data. These technologies help cut down on losses and also make the shopping environment safer for both employees and customers.
Supporting retail automation and AI integration
Automation is changing the retail world, with self-checkout systems, digital kiosks, and smart shelves becoming more common. Telaid helps retailers implement these technologies on a large scale by providing end-to-end services. From setting up hardware to integrating software and offering continuous support, it ensures that automation technologies are installed without disrupting daily operations.
Telaid has partnered with several Independent Software Vendors (ISVs), to assist the company in introducing advanced technologies to quick-service restaurants and retail spaces. These tools help businesses improve their operations by providing real-time inventory and customer behavior data. By integrating AI into existing infrastructure, retailers can monitor stock levels, better manage their workforce, and enhance the overall customer experience.
Bergmann says, “With labor shortages and rising operational costs, businesses are turning to technology to maintain efficiency and keep their competitive edge.”
Future-proofing retail technology infrastructure
Telaid knows that for retailers to succeed in the future, they need a technology infrastructure that can adapt and grow as their business needs change. As a result, the company places a strong focus on scalability and flexibility. From structured cabling to wireless networks, it ensures that every part of a retailer’s technology system is designed to support future upgrades and expansion.
One example of this advanced approach is how Telaid designs wireless networks. By conducting detailed site surveys, the company ensures that a retailer’s wireless infrastructure meets today’s demands and can handle future needs like 5G connectivity or integrating more Internet of Things (IoT) devices. This ability to scale up is crucial for retailers who want to keep their digital transformation moving forward.
Driving results through long-term support
Digital transformation does not stop once the new technologies are installed. Retailers need ongoing support to ensure their systems continue to work efficiently. Telaid provides managed services that include monitoring, hardware maintenance, and firmware updates, which help retailers maintain peak performance across their systems. This level of support is especially important for retailers with many locations where a single technical issue could have a widespread impact.
Telaid’s Project Management Organization (PMO) makes sure that retailers’ technology environments are consistently optimized. With a nationwide network of field technicians, it can quickly respond to any issues, reducing downtime and allowing retailers to focus on delivering high-quality customer service.
Telaid’s experience managing complex technology deployments and offering continuous support makes it a key partner for retailers undergoing digital transformation. By focusing on scalable infrastructure, automation, and integrated security, it helps retailers modernize their operations while preparing for the future.