Xina AI, A New AI Food Ordering System, Increases Restaurant Customer Satisfaction

Published March 15, 2023

Customer satisfaction is an essential factor in the success of a restaurant business. To maintain a steady flow of customers, restaurants must consistently deliver outstanding dining experiences marked by delicious food and friendly, attentive service.

Having staff members who are attentive, and able to provide quick and quality service is therefore crucial. With the technology-powered Xina AI product, Call Server, restaurants may be able to ensure efficient service.

Revolutionizing the restaurant industry

The Xina Call Server is powered by cutting-edge technology developed by robotics and automation industry pioneer Quartile 3 Robotics. The company led by visionary Carl Sconnely has the know-how to provide consistent and trouble-free service to its clientele.

With Call Server, diners no longer have to look for a waiter just to ask for a condiment or utensil. A QR code at each table is scanned by diners and they can request their waiter to come over or send simple requests such as extra dressing or a refill via the chat box; eliminating the server's back-and-forth trips from the table to the kitchen. This increases productivity and shortens wait times for customers.

How Call Server operates

Call Server is a cutting-edge technology that is changing the way customers interact with restaurant waitstaff. The days of frantically attempting to catch the attention of a busy waiter during the lunch and dinner rush are long gone. Customers can easily scan a QR code and send requests directly to the server station from their phones using Xina AI's' Call Server product. This not only saves time but also ensures that the customer's requests are conveyed accurately.

If a customer requires a refill, a condiment, or their bill, without waiting for the server, the customer can scan the QR code and type the request. This eliminates the need for the customer to repeatedly signal a waiter and ensures that their request is met quickly and accurately. At that moment, any staff member can fulfill the request and keep the customer service rating high.

Xina's Call Server reduces staff fatigue by up to 60% since staff members make one trip to the table versus three.

Furthermore, Xina AI provides useful insights for restaurant management. It can assist them in identifying the busiest times of day and sections where help is most often requested, allowing managers to make informed decisions to improve the customer experience. If the same condiment is consistently asked for, the restaurant may provide it with that dish.

The future looks promising

Finally, the arrival of technology such as Call Server is set to change the way humans dine out and interact with restaurant staff. Xina is poised to become a restaurant industry staple due to its ability to improve communication between customers and waitstaff.

The public can expect to see more restaurants adopt similar technology in the future as more customers come to expect this level of convenience and personalization. Customers will have a more efficient and enjoyable dining experience, and restaurant management will gain valuable insights to improve their operations. The future of restaurant dining is one in which technology integrates seamlessly with the in-person experience to improve the overall customer experience.

Xina Ai

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