VirtualPBX New Contact Center Software Takes Communication to Another Level

VirtualPBX has been a pioneer in cloud-based communications for over 25 years, and is proud to announce the launch of its cutting-edge Contact Center solution. This service marks a milestone in the company's mission to help businesses transform their communication strategies with smart technology.

Developed with a modern look and even more modern functionalities, VirtualPBX's Contact Center combines real-time analytics with intelligent call routing and seamless integrations, all in a centralized place. With this, it establishes itself as an exceptional customer engagement and long-term growth tool.

"We are extremely proud to introduce our Contact Center solution – the next major product in our strong lineup of business communication solutions”, said Lon Baker, COO at VirtualPBX. "Our Contact Center product was built to deliver exceptional customer experiences and to help drive sustainable, trackable growth with live monitoring, customizable call routing, and powerful integrations."

And indeed it has. The live dashboards are here to change the game, offering real-time insight into contact center performance. Paired with advanced call report tools, the software equips managers and teams with the data they need to make smarter decisions on the fly.

With customer success at the top of its agenda, VirtualPBX has built a tool that delivers flexibility and control in an easy-to-navigate interface. With drag-and-drop call routing, workforce management tools, and plenty of integrations, it's no hassle to scale a team or optimize workflows.

Getting started with the software is also a breeze. Onboarding sessions take away the learning curve, as the VirtualPBX experts walk users through each step, handling technical configurations for them so that their contact center is ready to go as soon as the call ends.

While the spotlight shines on the Contact Center, it's worth noting that VirtualPBX's Business Phone System is equally impressive. The VoIP solution remains a foundational tool for those looking for a reliable and comprehensive phone system.

Together, these products create a communications ecosystem that's as agile as it is powerful. To learn more about VirtualPBX and know what people think of this solution, check Best Reviews' expert and independent review.