Award-Winning UK Home Care Provider, Guardian Angel Carers, Explains Its 10 Commandments to Quality Care

Published February 15, 2024
Award-Winning UK Home Care Provider, Guardian Angel Carers, Explains Its 10 Commandments to Quality Care
Award-Winning UK Home Care Provider, Guardian Angel Carers, Explains Its 10 Commandments to Quality Care

Guardian Angel Carers, a sector-leading nationwide domiciliary and live-in home care company, has provided insights into the 'ten commandments' that underpin the company and explains why these have contributed to the numerous awards and accolades the firm has achieved since its initial launch in 2012.

From one Chichester home care location, the organisation now has 18 separate territories, owned and managed by franchisees who commit to upholding the values of the business while building successful independent branches by working on a proven business model as their foundation.

The Guardian Angel Carers Ten Commandments

The ten commandments were shaped by the vision of Christina Handasyde Dick, Founder and CEO, who wanted to create a home care service designed around a series of values that realised her aspirations – to provide truly personalised, high-quality and tailored care to every family in need, in every community.

Each of the commandments and how they contribute to the working practices of the company is as follows:

  1. Commitment: the organisation puts 100% into everything it does.
  2. Ownership: each franchisee and CareAngel is accountable for their behaviour and the results they achieve.
  3. Integrity: any broken agreements are communicated at the first possible opportunity and rectified, and promises are always delivered.
  4. Excellence: good is not considered sufficient, and the group delivers outstanding quality across its services.
  5. Education: mistakes are learnt from with ongoing training, development and upskilling.
  6. Balance: the group focuses on balancing family, social, physical and spiritual aspects of life.
  7. Systems: Guardian Angel Carers develops advanced systems and processes to support high care quality standards.
  8. Compassion: home care is delivered with empathy, compassion and active listening.
  9. Friendliness and approachability: all clients, family members and colleagues are welcomed and treated in a friendly, open way.
  10. Gratitude: the organisation appreciates the contributions clients and CareAngels make.

The summary below of the awards and accolades presented to Guardian Angel Carers demonstrates how these commandments work in everyday practice. These are evident across the company's activities, such as in the pay and reward packages offered to new employees.

Creating a Values-Based Home Care Business Model

Vikki Craig-Vickers, MD of the Franchise division for Guardian Angel Carers says, ‘Our focus has always been on continual improvement, providing the best possible care we can deliver, and fostering an environment of trust, friendship, kindness and compassion. The ten commandments summarise our guiding principles and are a core part of the Guardian Angel Carers business, which every franchisee commits to when they join our rapidly expanding network.

Home care is, of course, a business, but providing person-first, family-feel care in the privacy of people's own homes is a position of privilege. We have been delighted to hear how our ten commandments resonate with the families and people we assist and attract the best talent in the home care space where home care professionals want to work in a culture that rewards commitment and recognises excellence.’

Further details about the history of Guardian Angel Carers, the Olympic background of its founder, and the ethos behind the company are available through the Guardian Angel Carers website.

Accolades and Awards Presented to Guardian Angel Carers

The home care provider was named a Top 20 Home Care Group in the 2021 awards. It was recognised for the dignity and respect the organisation offers its clients and the quality of care provided, particularly during the challenges of the COVID-19 pandemic.

Alongside this exceptional achievement, the Guardian Angel Carers team has had several notable successes:

  • New Business of the Year was awarded to the Newark and Lincoln territory at the Lincolnshire Marketing Awards in September 2023.
  • Founder and CEO Christina Handasyde Dick was presented with an MBE by King Charles III at Windsor Castle, having been recognised on the Queen’s birthday honours list for Services to Home Care and Charity in 2022.
  • Large Business of the Year was awarded to Guardian Angel Carers Chichester at The Observer and Gazette Business Awards 2017.

Individual CareAngels and team members have also seen success, with two representatives collecting awards for outstanding professionalism and dedication.

This snapshot of the huge array of accolades and awards showcases the business model's success and why basing a home care service around values, respect, and compassion is a proven approach that delivers support for communities and results in high-profile recognition.

Read more about Guardian Angel Carers - The Olympic Background Behind Leading UK Care Franchise Brand Guardian Angel Carers

About Guardian Angel Carers:
Guardian Angel Carers is a leading home care provider dedicated to delivering compassionate, personalised care services. With a strong focus on independence, dignity, and quality of life, the
company supports individuals in the comfort of their own homes, offering a range of services from companionship to complex care needs.

Media Contact:

Vikki Craig-Vickers
03333 660550


Source Company –

Release ID: 906191

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