How Can I Get Compensation for a Delayed Flight?

Published March 29, 2023

You may be entitled to compensation if you experience a delayed or cancelled flight. Airlines must compensate passengers under certain circumstances, such as if the delay was airline fault. This article will discuss the steps to claim compensation for a delayed or cancelled flight.

What is flight delay compensation?

Flight delay compensation is a form of financial compensation passengers can receive if their flight is delayed for a certain time. The compensation amount varies depending on the delay's length and the flight's distance.

Under European Union Regulation (EC) No 261/2004, passengers are entitled to compensation if their flight is delayed by more than three hours, canceled, or overbooked. The regulation applies to all flights departing from an EU airport and arriving on an EU airline.

How to claim flight delay compensation?

Check if you are eligible for compensation the first step in claiming flight delay compensation is to check if you are eligible. The following circumstances may qualify for compensation:

  • The flight departed from an EU airport or arrived on an EU carrier and was delayed for more than three hours,

  • The flight departed from an EU airport or arrived on an EU carrier and was canceled less than 14 days before departure,

  • The flight departed from an EU airport or arrived on an EU carrier and was overbooked, and you were denied boarding,

  • If those flights were delayed or canceled due to the airline's fault (e.g., technical issues, crew shortages)

  1. Gather documentation

To claim compensation, you must provide documentation supporting your claim. This may include:

  • Flight itinerary and booking confirmation

  • Boarding pass

  • Any correspondence with the airline (e.g., emails, letters)

  • Receipts for any expenses incurred due to the delay (e.g., meals, accommodation)                                            

  • 2. Contact the airline

You can contact the airline directly to submit your claim via phone, email, or letter. However, be prepared for long wait times to speak to a representative, and note that some airlines may make it challenging for individual passengers to file a claim. They have extensive legal and support staff to deal with such issues and can sometimes be unresponsive to claims directly submitted by passengers.

 3. Use a flight compensation claim service.

    If you don't have the time or resources to pursue your claim, you can use a flight compensation claim service. These companies will handle your claim in exchange for a percentage of the compensation amount. Using the service of a claim company will strengthen your position before the airline. When choosing a compensation claim service, do your research and choose a reputable company. Look for reviews and check if they charge upfront fees.

    How much compensation can you receive?

    The compensation you can receive depends on the delay's length and the flight's distance. The following table shows the compensation amounts under EU Regulation (EC) No 261/2004:

    Distance of flight

    Delayed by 3 hours or more

    Cancelled or Overbooked

    Less than 1,500 km



    1,500 km to 3,500 km



    More than 3,500 km

    €300 (delayed by 3-4 hours) €600 (delayed by more than 4 hours)


    Note: The compensation amounts may be reduced by 50% if the airline offers an alternative flight that arrives at the destination between3-4 hours of delay

    Tips for claiming flight delay compensation

    • Keep all documentation related to your flight, including boarding passes, itineraries, and receipts for expenses incurred due to the delay.

    • Contact the airline as soon as possible after the delay or cancellation.

    • Be persistent - if the airline denies your claim, you may need to escalate it to higher authorities.

    • Consider using a flight compensation claim service.

    Be patient

    It is critical to be patient when claiming flight delay compensation. The process can take several weeks or even months, depending on the complexity of your claim and the airline's responsiveness.

    Know your rights

    Knowing your rights as a passenger is important, especially if you are traveling within the EU. The European Union has established regulations protecting air passenger rights. These regulations state that airlines must compensate passengers if flights are delayed, canceled, or overbooked. Passengers are also entitled to certain amenities, such as food, drinks, and accommodation, depending on the delay length.

    Keep a record

    It is important to record all communication with the airline and any relevant documentation. This will help you build a strong case and ensure you have all the information you need to support your claim.

    Seek legal advice

    It may be worth seeking legal advice if you are having difficulty claiming compensation. A no win no fee flight delay claim company with a great reputation like Click 2 Refund, can help you understand your rights and the options available.


    If your flight has been delayed or canceled, you may be entitled to compensation under EU Regulation (EC) No. 261/2004. To claim compensation, you must gather documentation, convey your claim to the airline individually or through a claim company. Knowing your rights and seeking legal advice form a claim company is important. With patience and persistence, you can claim the compensation you are entitled to and make the most of your travel experience.

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