Roadside rescue: Everything you need to know about emergency assistance service in car insurance

Published October 12, 2023

Car breakdowns and emergencies can happen when least expected, leaving you alone on the side of the road and feeling helpless. Fortunately, many car insurance policies offer an emergency assistance service known as a roadside rescue.

What is roadside rescue?

Roadside rescue, also known as car roadside assistance or car assistance, is a service covered under car insurance policies to help policyholders during car-related emergencies. Roadside assistance cover typically includes services such as towing, flat tire repair, battery jump-start, fuel delivery, lockout assistance and minor mechanical repairs. The goal is to provide immediate assistance and get you back on the road as quickly as possible.

Benefits of roadside rescue

  • Instead of searching for a nearby mechanic or towing service, you can simply contact your insurance provider’s helpline and they will arrange for the necessary roadside assistance.
  • Roadside rescue services are typically included in the cover for your car insurance plan at no additional cost or as an optional add-on. This means that you don’t have to bear the expenses of towing, repairs or other emergency services out of pocket, potentially saving you significant costs.
  • Roadside rescue services are designed to provide quick response times, ensuring that help arrives promptly to address your issue and get you safely back on the road.

Coverage and limitations

It’s important to review your policy documents to understand the specific coverage and limitations of roadside rescue services and the extent of coverage offered. Some key points to consider include:

  • Ensure that the coverage is adequate for your needs, especially if you frequently travel long distances.
  • Check if the emergency assistance service is available 24/7 and if there are any geographical limitations. Make sure that the coverage extends to the areas you frequently drive in.
  • Familiarize yourself with the network of service providers and their reputation for prompt and reliable assistance.

Additional considerations

  • Precautionary measures

Regular vehicle maintenance, checking tyre pressure, carrying a spare tyre and necessary tools and keeping your vehicle fuelled can help prevent some emergencies. While roadside rescue can be a lifesaver during emergencies, it’s always advisable to take precautionary measures to minimize the risk of breakdowns.

  • Add-on options

Depending on your needs and preferences, you may have the option to enhance your roadside rescue coverage by adding services such as accommodation or alternative transportation in case your car is not immediately repairable.


Roadside rescue is an invaluable service provided by car insurance policies, offering immediate assistance during car breakdowns and emergencies. With roadside rescue at your disposal, you can drive with confidence, knowing that help is just a phone call away when you need it most. To get comprehensive car insurance, visit kotak car insurance.

CDN Newswire