Cyntexa’s Transformational Partnership with PointCare

California-based PointCare, a trailblazer in healthcare coverage accessibility for publicly insured patients, teamed up with Cyntexa, a renowned Salesforce Consulting Partner, in January 2019 to streamline healthcare service delivery.

About PointCare

PointCare has been at the forefront of innovation, pioneering healthcare coverage management systems that streamline member (patient) enrollment and ensure sustained coverage for publicly insured patients.

By collaborating closely with Health Systems and Revenue Cycle Management entities, PointCare’s Coverage Management System promises effortless enrollment of members in suitable insurance plans, thereby fortifying healthcare service providers.

PointCare’s Coverage Management System comprises three stages:

1) Qualify

2) Verify

3) Enroll

By streamlining applications, automating approvals through PointCare Enrollment Intelligence, and maintaining sustained coverage, PointCare elevates healthcare services both for patients and service providers.

From Legacy to Innovation

PointCare’s original legacy system built on the NodeJS platform, underwent a transformative upgrade to Salesforce’s advanced architecture, driven by the vision of enhancing patient experiences and data security when partnered with Cyntexa’s experts.

“We wanted to adopt the state-of-the-art security of Salesforce and ensure the safety of sensitive patient information through the user management aspect of Salesforce Experience Cloud. Our product was designed to create a better public coverage experience for patients, payers, and providers,” said Bart Collins, Director of TEM Engineering, PointCare.

A Collaborative Evolution

PointCare crossed their paths with one of the renowned Salesforce Implementation Partners, Cyntexa who later armed them with a meticulously designed Salesforce Sales and Experience Cloud architecture tailored to their personalized needs. Cyntexa’s Salesforce Architects and Quality Assurance Engineers proactively collaborated with PointCare for delivering secured industry-grade Salesforce implementation services.

Because of this collaboration, PointCare witnessed positive outcomes like:

1) Enhanced patient management, data governance, and streamlined reporting via Salesforce Sales and Experience Cloud implementation.

2) Easier user management through role, profile, and permission customization.

3) Custom reports generated from user databases and record access.

4) SMS functionality was introduced for appointment reminders and notifications.

5) Seamless onboarding of multiple healthcare providers through umbrella communities.

6) Empowered sales demos via easily crafted wizards.

7) Custom report creation for internal teams and providers, optimizing actions and decisions.

A Testimonial of Success

Bart Collins, Director of TEM Engineering at PointCare, remarked, “Cyntexa played an essential role in our product’s key partnership. They’ve been with us every step of the way as we built and enhanced our Coverage Management System.”

Derek Koch, VP of Product & Customer Success, in an interview with Clutch, highlighted, “They’re good at focusing on what their customer wants and being flexible and adaptable to the customer’s needs. Customers are giving great feedback about the product Cyntexa assisted with, and has resulted in more revenue. They work seamlessly with the client’s team and have integrated resources into their project management tools. It has been a good experience so far”.

A Journey of Continuous Evolution

Five years of partnership have yielded remarkable results, as Cyntexa’s commitment to value creation is evident through continuous product evolution and enhancement across over 100 iterations. Cyntexa’s holistic approach, spanning Salesforce Development, Implementation, Integration, and Consulting, empowers clients to transform ideas into tangible market realities.

About Cyntexa

Since 2018, Cyntexa has been a leader in providing cloud-based Salesforce services to clients from various countries, such as the UK, USA, UAE, Australia, Singapore, and India. Their team of certified Salesforce experts creates tailored solutions that drive seamless customer experiences and operational excellence.

Driven by innovation and client success, Cyntexa’s customer-centric approach ensures unparalleled satisfaction and exceptional results.

If you have innovative ideas and are looking for the right resources to turn them into reality, connect with Cyntexa and witness your ideas become reality and drive exceptional revenue growth.