Cloud-Based Contact Centre Market to Perceive Highest CAGR of 26.10% by 2030, Size, Share, Trends, Growth and Opportunity Analysis

PRESS RELEASE
Published November 2, 2023

Data Bridge Market research has recently released expansive research titled “Cloud-Based Contact Centre Market” which guarantees you will remain better informed than your competition. This study provides a broader perspective of the marketplace with its comprehensive market insights and analysis which eases surviving and success in the market. To uncover general market conditions and tendencies, the Cloud-Based Contact Centre market research report acts as a perfect source. The report helps in developing a successful marketing strategy for the business. This market research report is a proven source of information that offers a telescopic view of the current market trends, situations, opportunities, and status. This industry report has strategically analyzed market research analysis and perceptive business insights into the relevant markets of clients. In the large-scale Cloud-Based Contact Centre market report, a thorough SWOT analysis & investment analysis is provided which forecasts imminent opportunities for the market players.

Data Bridge Market Research analyses that the cloud-based contact centre market, which was USD 17.53 billion in 2022, is expected to reach USD 112.07 billion by 2030, at a CAGR of 26.10% during the forecast period 2023 to 2030. In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.

Get a Sample PDF of Cloud-Based Contact Centre Market Research Report: https://www.databridgemarketresearch.com/request-a-sample/?dbmr=global-cloud-based-contact-center-market

Cloud-based call centres are gradually replacing on-premise call centres. According to the State of Customer Experience 2018, the migration of 39% of contact centres in the United Kingdom to the cloud, with 57% planning to shift to cloud-based call centres within the next three years, highlights the market’s potential. Cloud contact centres have become an essential step for businesses to take in order to adopt a systematic strategy that improves performance, channel support and engagement, reporting, and analytics in order to successfully service a client base where customer preferences are always changing.

Top Leading Key Players of Cloud-Based Contact Centre Market:

  • NICE (Israel)
  • Genesys (U.S.)
  • Five9, Inc. (U.S.)
  • Vonage (U.S.)
  • Talkdesk (U.S.)
  • 8×8, Inc. (U.S.)
  • Cisco Systems Inc., (U.S.)
  • Avaya Inc., (U.S.)
  • Lifesize (U.S.)
  • CONTENT GURU (U.S.)
  • Alvaria, Inc. (U.S.)
  • RingCentral Inc., (U.S.)
  • Enghouse Interactive (U.S.)
  • 3CLogic (U.S.)
  • Ameyo (India)
  • Twilio Inc., (U.S.)
  • Vocalcom (France)
  • Evolve IP, LLC (U.S.)
  • Pypestream Inc. (U.S.)
  • AirCall (France)

Recent Developments:

  • In 2019, ZephyrTel announced a telecom-focused strategic collaboration arrangement with Amazon Web Services (AWS) to transfer ZephyrTel offerings, including OASIS Cloud Contact Centre, to AWS.
  • In 2021, Talkdesk Insurance Smart Service, a business-grade contact centre solution designed to improve the experiences of both agents and policyholders, was launched in October.. The new solution will provide a more efficient way of resolving the most critical customer experience (CX) pain points and expediting claims processing.

Investing in this study would grant you access to valuable information, including:

  • Comprehensive coverage of the Cloud-Based Contact Centre Market, both globally and broken down by regions.
  • Regional-level breakdowns of the market, including North America, Europe, Asia Pacific, South America, and the Middle East & Africa.
  • Country-specific market size splits for the most important countries with major market shares.
  • Market share and revenue/sales data for the industry’s leading players.
  • Analysis of market trends such as emerging technologies, products, and start-ups, as well as PESTEL Analysis, SWOT Analysis, Porter’s Five Forces, and more.
  • Detailed market size data, including breakdowns by application/industry verticals.
  • Projections and forecasts for the market’s future growth and development.

To Gain More Insights into the Market Analysis, Browse Summary of the Cloud-Based Contact Centre Market Report@ https://www.databridgemarketresearch.com/reports/global-cloud-based-contact-center-market

Key Market Segments Covered in Cloud-Based Contact Centre Industry Research

Component

  • Solutions
  • Automatic Call Distribution
  • Agent Performance Optimization
  • Dialers
  • Interactive Voice Response
  • Computer Telephony Integration
  • Analytics and Reporting
  • Services
  • Professional Services
  • Training and Consulting
  • System integration and Implementations
  • Support and Maintenance
  • Managed Services

Application

  • Call Routing and Queuing
  • Data Integration and Recording
  • Chat Quality and Monitoring
  • Real-Time Decision-Making
  • Workforce Optimization (WFO)

Organization Size

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

Deployment Model

  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

Vertical

  • Banking, Financial Services, and Insurance (BFSI)
  • Consumer Goods and Retail
  • Government and Public Sector
  • Healthcare and Life Sciences
  • Manufacturing, Media and Entertainment
  • Telecommunication and Information Technology Enabled Services (ITES)
  • Others

Cloud-Based Contact Centre Market Country Level Analysis

The countries covered in the Cloud-Based Contact Centre Market report are U.S. Canada and Mexico, China, Japan, India, South Korea, Australia, Singapore, Malaysia, Thailand, Indonesia, Philippines, and Rest of Asia-Pacific, U.K., Germany, France, Italy, Spain, Russia, Netherlands, Switzerland, Turkey, Belgium, and Rest of Europe, South Africa, Egypt, U.A.E., Saudi Arabia, Israel, and Rest of Middle East and Africa, Brazil, Argentina, and rest of South America.

The region section of the report also provides individual market-impacting factors and changes in market regulation that impact the current and future trends of the market. Data points like downstream and upstream value chain analysis, technical trends, and porter’s five forces analysis, case studies are some of the pointers used to forecast the market scenario for individual countries. Also, the presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, the impact of domestic tariffs, and trade routes are considered while providing forecast analysis of the region data.

Table of Content

  1. Introduction
  2. Market Segmentation
  3. Executive Summary
  4. Premium Insights
  5. Market Overview
  6. Global Cloud-Based Contact Centre Market, By Segmentations
  7. Global Cloud-Based Contact Centre Market, By Region
  8. Global Cloud-Based Contact Centre Market, Company Landscape
  9. SWOT Analysis
  10. Company Profile
  11. Questionnaire
  12. Related Reports

New Business Strategies, Challenges & Policies are mentioned in Table of Content, Request TOC: https://www.databridgemarketresearch.com/toc/?dbmr=global-cloud-based-contact-center-market

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About Data Bridge Market Research, Private Ltd

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