AI-Driven Customer Review Tool For Car Dealers: Automated SMS Software Launched

Published November 8, 2023

The newly updated software, which now includes access to ReviewReplyGPT+, leverages AI tools to streamline the review process for customers. The company explains that 22% of people struggle with starting a review, which puts them off writing anything, while 32% of customers lack the time to respond. ReviewReplyGPT+ removes these obstacles.

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The latest tool allows car dealers to respond to customers quickly through one integrated dashboard, and the review process is conducted through SMS. The AI will create customized responses based on the purchase in question - and customers can edit or approve the content.

According to research by Trustmary, 93% of consumers read online reviews before making purchasing decisions. By making the review-writing process quicker, ReviewReplyGPT+ allows dealerships to rapidly accumulate more positive reviews and improve their visibility and credibility. This can have a direct impact on lead generation and sales, according to the company.

After linking their Google Business Profile, dealers only need to verify their feedback preferences and input customer contact details. ReviewReplyGPT+ can then work behind the scenes, drafting custom reviews for each customer and sending an opt-in SMS prompt to publish their feedback.

In addition to accelerating the customer review process, ReviewReplyGPT+ also generates AI-written suggested responses from the business for each review. This allows car dealers to easily engage with feedback and signal that they actively listen and respond, which Google weighs positively for ranking.

While improving their online reputation, dealerships can also save significant administrative time and overhead. Staff don't need to manually track and respond to reviews, as everything is monitored automatically.

The basic version of ReviewReplyGPT is also available, and is ideal for restaurants, the company says. It retains the review response functionality and allows reputation management to be conducted from a central hub - with email notifications every time a review is received.

A spokesperson states: "With this tool, you can reach out to your customers to review your enterprise via SMS, which has an impressive 97% open rate. Interact with them effortlessly through our automated feedback mechanism."

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