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Global cross-border support service “Air Trade” has exceeded 100 companies

Commerce Robotics Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Akihiro Ito, which we will hereinafter refer to as our company), which provides automated EC DX services, has confirmed the total number of companies using the global cross-border EC import support service “Air Trade” as of February 1, 2022.

Since the service started in 2015, it has been used by well-known Western companies such as Evernote (NASDAQ) and OtterBox, and the service has further expanded to leading countries in the cross-border EC market, including China, South Korea, as well as Oceania. Air Trade is used by companies from all over the world, and we would like to announce that as of December 2021, the cumulative number of corporate users is 100, the annual GMV is 2,129,300,000 JPY, and the number of products handled is 607,713.

The EC industry’s first multilingual UI developed by our company, Order Management System (OMS) [Commerce Robo Global], has been part of this expansion. By making the Order Management System (OMS) available to overseas companies, we have automated and streamlined the process that previously required staff who can speak Japanese, thus making it easier to enter the Japanese EC market. Additionally, rapid expansion of the need for the safe purchase of overseas products while travel is restricted due to Covid-19 has been a main contributing factor. The number of contracts and sales increased by 120% from the previous term, and the demand for Air Trade is continuing to increase.

Air Trade is the only service that fully supports cross-border EC imports to Japan with its own multilingual OMS.

This next-generation OMS uses four software robotics, including RPA, to automate order processing work that is performed manually. Support is available in English, Chinese, and Korean.

It is an easy and smart service that allows you to start and operate EC sales in Japan even if you do not have a Japanese branch office.

Our global staff with experience in EC management can provide service in multiple languages, such as English, Korean, Chinese, Italian, and French. We will help you with the launch, construction and operation of major online malls and support you with the construction and operation of your own website.

With the number 1 usage record among the official service business partners of major online malls, as well as the many business partners in the countries that we support, we are steadily accumulating a track record of security and reliability.

reasons to choose Air Trade

1). Global support is available with the Commerce Robo Global order processing robot

We provide overseas companies with the EC industry’s first multilingual UI (English, Chinese, Korean) order processing robot that can centrally and automatically manage order processing and inventory by linking APIs with multiple EC malls and your own EC website. Since there is basically no need to use online malls with a Japanese-language management screen such as RMS, overseas companies without Japanese-speaking staff members can also make use of this service.

The efficiency of order processing operations has been greatly improved by order processing through RPA, and automatic inventory linkage, making cross-border business in Japan more accessible.

With order processing through RPA and automatic inventory linkage, great improvements have been made to order processing operations, and cross-border business in Japan has become easily accessible.

2). Assistance with online store launch and operation

Since we are an official service partner of major online malls, the passing rate for the new shop launch examination is over 95%. Specialized staff will provide support for the proper operation in Japan in each language.

3). Sales promotion support

Our dedicated staff keep up-to-date on the latest EC trends in Japan, and provide planning to support overseas companies with the increase of sales, and extra service recommendations through our company’s information network.

4). Multilingual support

From the implementation, including CS, we can provide language support for business operations with overseas companies.

5). Centralized management of multiple shops

We can provide centralized management for different online malls and your own website.

Billing is done once a month for more efficient business operation.

6). ACP : Attorney for Customs Procedures

As an ACP (Attorney for Customs Procedure), we can communicate with each customs office.

For inquiries, please contact:

Commerce Robotics Inc.
Global Division
Hakgyeom Kim
+81 34346 0767
[email protected]

Media Contact
Company Name: Commerce Robotics Inc.
Contact Person: Hakgyeom Kim
Email: Send Email
Phone: +81 34346 0767
City: Tokyo
Country: Japan

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