Transparency Market Research delivers key insights on the global contact center solution market. In terms of revenue, the global contact center solution market is estimated to expand at a CAGR of 19.3% during the forecast period, owing to numerous factors regarding which TMR offers thorough insights and forecasts in its report on the global contact center solution market.
A contact center solution is a system that offers automatic contact sharing and inbound contact handling capabilities, united with a high degree of complexities in terms of active contact traffic management. Contact center solutions have the capability of offering competitive benefits to enterprises by helping them to enhance efficiency and productivity through the automation of outbound and inbound processes of a contact center.
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The global contact center solution market is broadly affected by several factors, including rise in technological advancements in the field of customer relationship management, and integration of artificial intelligence and machine learning into business processes, which is expected to boost the global contact center solution market during the forecast period. Increasing need to cater to dynamic customer requirements and rise in omni-channel communication have propelled the demand for contact center solutions across the globe.
Contact Center Solution Market: Prominent Regions
The contact center solution market in North America is expected to expand during the forecast period, owing to the presence of key market players and technological advancements. The U.S. is the key market in the region due to the high adoption and integration of contact center solutions by BPO companies. The contact center solution market in Europe is projected to witness favorable growth during the forecast period due to significant expansion of the service-based sector in the region. The Asia Pacific contact center solution market is likely to expand during the forecast period, owing to digitalization of the sector and presence of large number of IT companies in the region.
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Contact Center Solution Market: Key Players
Key players operating in the global contact center solution market are 8×8, Inc., Alcatel-Lucent International, Avaya, Inc., Cisco Systems, Inc., Five9, Inc., Huawei Technologies Co., Ltd., IBM Corporation, Mitel Networks Corp., NICE Ltd., Oracle Corporation, Salesforce.com, Inc., SAP SE, West Corporation, Zendesk Inc., and ZTE Corporation.
Global Contact Center Solution Market: Segmentation
Contact Center Solution Market, by Type
- Traditional
- Digital
Contact Center Solution Market, by End User
- BFSI
- Retail
- Government
- Healthcare
- Manufacturing
- Media & Entertainment
- Telecom
- IT
- Others (Utilities and Education)
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