Contact Center as a Service (CCaaS) Market Size, Share & COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Size, By Industry, and Regional Forecast, 2021-2028
Fortune Business Insights published the latest research report on the Contact Center as a Service Market. In order to comprehend a market holistically, a variety of factors must be evaluated, including demographics, business cycles, and microeconomic requirements that pertain precisely to the market under study. In addition, theContact Center as a Service Marketstudy demonstrates a detailed examination of the business state, which represents creative ways for company growth, financial factors such as production value, key regions, and growth rate.
- The Global Contact Center as a Service Market was estimated to be valued at USD 4.18 Billion in 2021.
- The growth rate of the Global Contact Center as a Service Market is 17.5 %, with an estimated value of USD 15.07 Billion by 2029.
- The Global Contact Center as a Service Market is estimated to be worth USD 15.07 Billion by 2029.
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Report Details:
| ATTRIBUTE | DETAILS |
| Market Size Value in 2021 | USD 4.18 Billion |
| Growth Rate | CAGR of17.5 % from2022-2029 |
| Revenue forecast in 2029 | USD 15.07 Billion |
Driving Factor:
Rising Implementation of Application Programming Interface (API) grounded Contact Center to Assist Market Growth
An elevation in the acceptance of AI-driven chatbot and cloud-based software as services have boosted the contact center as a service (CCaaS) market growth. The increasing unveiling of API-based contact centers solutions by prime companies is navigating the demand for market growth during the forecast period.
The API-based contact center service provides online customer service by handling phone calls, SMS, emails, messages, live chat, texts, as well as support tickets for corporations.
This Report Answers the Following Questions:
- What are the Contact Center as a Service Market growth drivers, hindrances, and dynamics?
- Which Contact Center as a Service Market companies would lead the market by generating the largest revenue?
- How will the companies surge the processes adoption amid the COVID-19 pandemic?
- Which region and segment would dominate theContact Center as a Service Market in the coming years?
Major companies in Contact Center as a Service Market Report are:
- Anywhere365 Enterprise Dialogue Management (Rotterdam, Netherlands)
- Computer Talk Technology Inc. (Toronto, Canada)
- 8×8, Inc. (California, U.S.)
- Content Guru Limited (Bracknell, U.K.)
- Enghouse Interactive (Phoenix, U.S.)
- Genesys Telecommunication Laboratories, Inc. (California, U.S.)
- NICE Systems Ltd. (Ra’anana, Israel)
- Talkdesk Inc. (San Francisco, U.S.)
- Luware AG. (Zurich, Switzerland)
- Evolve IP, LLC (Pennsylvania, U.S.)
Pre-Post COVID-19 Impact on Global Contact Center as a Service Market
COVID-19 is an infectious disease caused by the most recently discovered novel corona virus. Largely unknown before the outbreak began in Wuhan (China) in December 2019, COVID-19 has moved from a regional crisis to a global pandemic in just a matter of a few weeks.
In addition, production and supply chain delays were also witnessed during the second quarter which poised a challenge to the Contact Center as a Service Market, since end-user industries were still not operating at their full capacity.
Secondary Research:
This research study made extensive use of secondary sources, directories, and databases such as Hoover’s, Bloomberg BusinessWeek, Factiva, and OneSource to identify and collect information useful for a technical, market-oriented, and commercial study of the global Contact Center as a Service Market. Other secondary sources included company annual reports, press releases, and investor presentations, white papers, certified publications, articles by recognized authors, manufacturer associations, trade directories, and databases.
Primary Research:
Various sources from both the supply and demand sides were interviewed during the primary research process to obtain qualitative and quantitative information for this report. Primary sources included industry experts from the core and related industries, as well as preferred suppliers, manufacturers, distributors, technology developers, researchers, and organizations from all segments of the value chain of this industry. To obtain and verify critical qualitative and quantitative information, in-depth interviews were conducted with a variety of primary respondents, including key industry participants, subject-matter experts, C-level executives of key market players, and industry consultants.
Estimation of Market Size
The total size of the Contact Center as a Service Market was estimated and validated using both top-down and bottom-up approaches. These methods were also widely used to estimate the size of various market sub segments. The following research methodologies were used to estimate market size:
Extensive secondary research was used to identify the industry’s key players.
The revenues generated by the market’s leading players in molecular diagnostics have been determined through primary and secondary research.
All percentage shares, splits, and breakdowns were calculated using secondary sources and confirmed using primary sources.
KEY QUESTIONS ANSWERED:
- What is the Contact Center as a Service Marketsize and growth rate of the global and regional market by various segments?
- What is the Contact Center as a Service Market size and growth rate of the market for selective countries?
- Which region or sub-segment is expected to drive the market in the forecast period?
- What Factors are estimated to drive and restrain the Contact Center as a Service Market growth?
- What are the key technological and market trends shaping the market?
- What are the key opportunities in the market?
- What are the key companies operating in the market?
- Which company accounted for the highest Contact Center as a Service Market share?
Key Questions Answered in this Report
1) What were the pre and post-business impacts of COVID-19 on the Contact Center as a Service Market?
2) What is the market size, share?
3) Who are the top key players in the market?
4) What will be the future market of the Contact Center as a Service Market?
Key Offerings:
- Contact Center as a Service Market Size and Forecast by Revenue | 2022−2029
- Contact Center as a Service Market Dynamics Leading trends, growth drivers, restraints, and investment opportunities
- Market Segmentation A detailed analysis by product, by types, end-user, applications, segments, and geography
- Competitive Landscape Top key vendors and other prominent vendors
Table of Contents with Major Points:
1.Executive Summary
1.1. Market Snapshot
1.2. Global and Segmental Market Estimates and Forecasts, 2018-2029 (USD Billion)
1.2.1. Contact Center as a Service Market, by Region, 2018-2029 (USD Billion)
1.2.2. Contact Center as a Service Market, by Type, 2018-2029 (USD Billion)
1.2.3. Contact Center as a Service Market, by Application, 2018-2029 (USD Billion)
1.2.4. Contact Center as a Service Market, by Verticles, 2018-2029 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
2.Global Contact Center as a Service Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition and Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
3.Global Contact Center as a Service Market Dynamics
3.1. Contact Center as a Service Market Impact Analysis (2018-2029)
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
4.Global Contact Center as a Service Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2018-2029)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation and Conclusion
5.Global Contact Center as a Service Market, by Type
5.1. Market Snapshot
5.2. Global Contact Center as a Service Market by Type, Performance Potential Analysis
5.3. Global Contact Center as a Service Market Estimates and Forecasts by Type 2018-2029 (USD Billion)
5.4. Contact Center as a Service Market, Sub Segment Analysis
6.Global Contact Center as a Service Market, by Application
6.1. Market Snapshot
6.2. Global Contact Center as a Service Market by Application, Performance Potential Analysis
6.3. Global Contact Center as a Service Market Estimates and Forecasts by Application 2018-2029 (USD Billion)
6.4. Contact Center as a Service Market, Sub Segment Analysis
6.4.1. Others
7.Global Contact Center as a Service Market, by Verticles
7.1. Market Snapshot
7.2. Global Contact Center as a Service Market by Verticles, Performance Potential Analysis
7.3. Global Contact Center as a Service Market Estimates and Forecasts by Verticles 2018-2029 (USD Billion)
7.4. Contact Center as a Service Market, Sub Segment Analysis
8.Global Contact Center as a Service Market, Regional Analysis
8.1. Contact Center as a Service Market, Regional Market Snapshot
8.2. North America Contact Center as a Service Market
8.3. Europe Contact Center as a Service Market Snapshot
8.4. Asia-Pacific Contact Center as a Service Market Snapshot
8.5. Latin America Contact Center as a Service Market Snapshot
8.6. Rest of The World Contact Center as a Service Market
9.Competitive Intelligence
9.1. Top Market Strategies
9.2. Company Profiles
9.2.1. Keyplayer1
9.2.1.1. Key InDurationation
9.2.1.2. Overview
9.2.1.3. Financial (Subject to Data Availability)
9.2.1.4. Product Summary
9.2.1.5. Recent Developments
10. Research Process
10.1. Research Process
10.1.1. Data Mining
10.1.2. Analysis
10.1.3. Market Estimation
10.1.4. Validation
10.1.5. Publishing
10.2. Research Attributes
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Press Release Distributed by The Express Wire
To view the original version on The Express Wire visit Contact Center as a Service Market Projected to Surpass US $ 11.76 Billion During the 2022-2028 Forecast Timeframe | Fortune Business Insights
