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Like it or not, remote work is here to stay. Improvements in communications-as-a-service technology and the forced transition to remote work for many during the COVID pandemic have made workers accustomed to the freedom and flexibility of working from home. But while employees may love working remotely, they often suffer from reduced productivity and an inability to receive guidance and redirection. Without the benefit of an in-person supervisor able to observe and coach employees, many remote workers find their performance lagging without the means to identify problem areas. That’s why leading global cloud communications provider net2phone is launching its newest product: net2phone Coach.
net2phone Coach is a workforce intelligence and coaching platform that elevates employee performance and productivity through AI-powered insights. With net2phone Coach, employers can monitor their employees’ performance in real time, tracking productivity and giving them the necessary coaching to reach their goals. The platform analyzes real-time communication across various channels–calls, SMS, chats, emails, and video meetings–and examines areas like response time, sentiment, tone, and performance trends. It then provides actionable insights that help remote workers identify areas for improvement and boost productivity. By serving as an “AI-powered coach,” net2phone Coach allows employers to maintain performance levels among their remote workers while allowing employees to showcase productivity.
“net2phone Coach is designed to bridge the gap between human interactions and AI-driven optimization,” said Zali Ritholtz, net2phone’s COO. “This cutting-edge workforce intelligence and coaching platform is unmatched by any other provider and will effortlessly transform workforce optimization and business efficiency with AI-powered intelligence.”
Even before COVID, the workplace was evolving toward higher levels of remote work. The pandemic caused what was a steady climb to explode in growth, with a staggering 22% of the workforce in America (36.2 million Americans) expected to work remotely in some capacity by the end of this year. By 2030, over 90 millions jobs across the world could be performed remotely. All of this has led to an expectation among workers that jobs that can be done remotely will be done remotely. When businesses try to force workers back into the office, the results are often poor. On the other hand, remote positions experience up to 33% lower employee resignation rates compared to full-time in-office roles, confirming the benefits of offering remote/hybrid work.
Despite its drawbacks, remote work is not a trend that is going anywhere anytime soon. Instead of running from it, employers must find a way to embrace the benefits of remote work while minimizing the lost productivity. That’s where net2phone Coach comes in–an effective, affordable solution to help businesses attract and keep remote workers without sacrificing their bottom line.
With the net2phone Coach platform and modern Dashboard, businesses have several tools at their disposal to improve workplace productivity. These include the ability to:
- Examine employee interactions to identify patterns behind top-performing behaviors.
- Generate customized coaching recommendations for every employee, resulting in effective communications with customers and among teams.
- Provide guidance in real time during meetings, calls, and written exchanges to ensure access to actionable insights.
- Access performance metrics, benchmarking reports, and sentiment analysis to spotlight areas of improvement.
Not only is net2phone Coach effective, it’s also affordable. Plans start at $50 a month, giving smaller businesses the ability to invest in remote work without sacrificing profitability. It’s also scalable, allowing companies to grow their workforce without restriction. net2phone Coach is especially helpful for businesses that specialize in customer support or a combination of remote/hybrid sales. This is because its AI-driven coaching and automated improvement suggestions teach employees how to best communicate with customers and each other, driving long-term growth.
net2phone Coach is the latest in an impressive lineup from net2phone, the leading provider of intelligent communications-as-a-service for businesses and contact centers. It follows on the back of net2phone AI Agent, a powerful tool that enables businesses to automate sales, support, and administrative tasks. net2phone’s other offerings include Unified Communications as a Service (UCaaS), Contact Center as a Service (CaaS), and SIP trunking, which it provides to hundreds of thousands of businesses worldwide.
“net2phone was a pioneer in cloud-based communication services and is once again disrupting the market with the launch of artificial intelligence insights through net2phone Coach,” said Jonah Fink, President of net2phone. “No other company has the technology or track record to deliver a product like net2phone Coach. Now, companies and employees grappling with questions around the effectiveness of remote work have a clear solution.”
Thanks to net2phone Coach, businesses don’t need to fear the future of remote work. net2phone’s latest product is giving companies everywhere the tools they need to monitor remote workers and boost engagement in a cost-effective way. To learn more about net2phone Coach, visit net2phone.com/coach or connect with them on LinkedIn at https://www.linkedin.com/company/net2phone.
