Opinions expressed by Digital Journal contributors are their own.
“I believe the future of UX design will be shaped in many ways,” says JPMorgan designer Franky Wang, “But there are two major forces: the advancement of technologies like AI and machine learning, and the growing need to design for an aging population. I want to be engaged in really contemporary, of-the-moment things, like AI.” As digital products become more intelligent and adaptive, UX designers will need to rethink how interfaces work—moving from static screens to more personalized, predictive experiences.
Franky Wang, a passionate senior UX designer at JPMorgan Chase, right from the vibrant city of New York, has helped lead the redesign of the Ultimate Rewards dashboard and other high-impact features that have quietly transformed how people interact with their money.
When asked about his opinion on AI, he shared, “I think instead of moaning about the impact of AI, it’s better to get on the horse and ride it. AI is complementary, like having a conversation with a very intelligent friend.”
At the same time, there’s an urgent need to create digital experiences that truly support older users—not just by meeting accessibility standards, but by designing with empathy, clarity, and trust. This is something both Wang’s current company and he are actively exploring. He sees great potential in using AI to simplify interactions, provide helpful guidance, and reduce cognitive load for older users so they can feel confident and included in a fast-changing digital world.
“AI is becoming an essential assistant in the UX process.” Franky Wang holds a positive attitude towards it, saying, “It helps simplify data analysis, allowing designers to set clearer goals and focus on meaningful design decisions. During planning and testing, AI can streamline tasks like framework mapping, card sorting, and summarizing user research findings—saving time and freeing up mental space for deeper design thinking.”
Though AI is popular these days, it won’t replace the designer’s role. “The real value of UX still comes from human insight—our ability to connect with users, understand their emotions, and create experiences that feel intuitive and personal. AI enhances this process, but the final judgment should always be grounded in human understanding.”
Besides, Wang is not only focused on his design project at JPMorgan Chase, but also committed to contributing to the design community through mentorship, collaboration, and continuous knowledge-sharing. “I take pride in supporting junior designers, improving team processes, and building a culture where thoughtful design thrives. Giving back to others—whether users or fellow designers—is something I view not just as a responsibility, but as a privilege.”
When asked about his long-term goal, Wang said, “I want my work to represent more than just functional success. I want it to be part of a greater contribution—helping create a more inclusive, respectful, and human-centered digital environment that gives back to the people who use it every day.”
