Michael Hinshaw

Michael Hinshaw has spent his career integrating creativity and business strategy to improve how companies think about, connect with, and serve their customers. Michael shows companies how to drive significant value by transforming customer interactions and the processes that support them. Currently managing director of customer experience innovation firm MCorp Consulting and president of Touchpoint Metrics, he is also co-author of the "Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them."