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customer services News

Challenges for customer services over holiday periods

Over holiday periods customer services departments come under greater challenges. Much of this can be off-set by automation and by changing the approach taken to customer relations. A leading outsource service provides some business tips.

8 out of 10 customer services will soon be AI driven: Interview Special

Eight out of ten businesses will have implemented artificial intelligence by 2020, yet many consumers are concerned by a perceived invasion of privacy or a robot takeover. The answer is for a businesses to use AI seamlessly.

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