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Q&A: Integration over automation for customer service success Special

While much of customer service is shifting towards automated interactions such as chatbots, an increasing amount of users prefer a mix between human-led interactions and technological innovations, says expert Jay Reeder.

Slack opens high on the stock exchange, but will the boom last?

Workplace messaging platform Slack has made its debuted as a public company, trading on the New York Stock Exchange. Slack opened at $38.50 from a reference price of $26. Will Slack continue to prosper or will it go the same way as other tech firms?

Top three chatbots revealed in new poll

A combination of rapid progress in natural language processing, AI, and the global presence of text messaging applications has led a myriad of chatbots being used by companies for different services. A new review highlights the leading ones.

Expanding AI healthcare to the Asian market

Babylon Health has signed a $100 million licensing deal with Prudential Asia. This is to provide its artificial intelligence medical chat bot service to its health insurance customers. Similar deals are being undertaken by other insurance companies.

Chatbot designed to cure chronic pain: Interview Special

Curable is a chatbot-like app that uses a combination of pain science education and evidence-based techniques to address pain. To discover more about this form of AI in healthcare, Digital Journal spoke with John Gribbin, Curable's CEO.

Chatbot providing refugees with free legal aid

'DoNotPay' is a chatbot that serves as a robot lawyer. The bot is providing free legal aid to refugees seeking asylum Canada and the United States. It's also providing asylum support to refugees in the UK.

How Satya Nadella thinks chatbots will revolutionize computers

Microsoft CEO Satya Nadella says that chatbots, like the basic messaging bots we're starting to see emerge on Facebook Messenger, will "fundamentally revolutionize how computing is experienced by everybody."

Trolls turn Microsoft's AI chatbot into a Hitler-loving racist

Yesterday, Microsoft unveiled an innovative Twitter chatbot designed to research human interaction. Mere hours later, the company was forced to pull it offline though as merciless trolls turned the chatbot's personality into a pro-Hitler racist.

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Microsoft Healthcare NeXT AI healthcare chatbot
Microsoft Healthcare NeXT AI healthcare chatbot

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