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Q&A: Tactics to optimize the mobile customer support experience Special

One often overlooked piece of the customer experience is mobile customer support, but to drive sales business need focus on developing the best mobile experience according to Anand Janefalkar of UJET.

Digital twins technology is changing business process

Digital twins technology presents companies with a significant opportunity to improve products and processes by testing out virtual simulations. We look at three diverse applications of this technology, outlining the advantages to businesses.

Digital transformation is causing C-suite tensions

Digital transformation is not only about technology, it's also about changes of practices which need to diffuse through an organization's culture. This needs to be begin at the top. A new report finds C-suite discord is a block to effective DX processes.

Less than one-third of businesses plan to invest in AI: Survey

Despite the potential that artificial intelligence can deliver, a new survey of IT and business decision makers on automation of applications management and AI-driven technology shows very few business leaders are planning to invest in the technology.

Costs and complexities mount as companies prepare for Brexit

Most companies in the U.K. are facing Brexit challenges, from small enterprises to big corporations. In the context of continuing uncertainty, different companies are having to put in place varying strategies to prepare for the exit from the E.U.

Q&A: Innovations shaping Canadian industry Special

Toronto - Canada is in the midst of an economic shift. New and traditional industries are increasingly being driven by innovation and these advances in technology are shifting the economic landscape at an unprecedented pace.

Digital without purpose will fail

This story is sponsored content from Cognizant. Cognizant (Nasdaq: CTSH) is dedicated to helping the world’s leading companies build stronger businesses — helping them go from doing digital to being digital.

Digital business models help set companies up for future success

Two researchers from the MIT Center for Information Systems Research have developed a framework, in the form of six questions, that can help inform an enterprise’s digital transformation strategy.

Faraday Future's answer to money woes? High-profile hire from BMW

After backing out of a $1.0 billion EV factory project in Nevada last week because of its financial troubles, Faraday Future has made a very high-profile hire, grabbing the head of BMW's Project i electric vehicle team.

Op-Ed: How to identify areas of unrealised profit potential Special

Preparing a profit and loss statement is just the beginning of assessing a business’s profitability, however being able to identify areas of unrealised profit potential and devising strategies to release that potential is where the real work comes in.

Sears Holdings to close over 100 Sears and Kmart stores

Sears Holdings has announced they are looking to close 100 to 120 Sears and Kmart stores due to a large drop in sales over the past year.

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