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Bridging the social media and business enterprise gap: Interview Special

The company Conversocial is bridging the gap between the rapidly-shifting world of social and mobile channels and the world and needs of the large enterprise contact center. The aim is to modernize customer services.

Rupert Murdoch: Facebook has become 'inherently unreliable'

In a surprise statement, News Corp's executive chairman, Rupert Murdoch, called on Facebook to start paying publishers for content posted to the site.

Facebook overhauls the News Feed to prioritise real people

Facebook's announced a series of major changes coming to its News Feed that will prioritise posts from your real friends and family. Articles and videos published by Pages will be demoted. Facebook said it wants to improve "personal well-being."

Facebook trials new app section to spotlight local news

Facebook's launched a test of a new app section that showcases news, events and announcements in your local area. The company is using machine learning to promote content from local publishers, helping you find interesting stories relevant to your region.

Zuckerberg aims to 'fix' Facebook

Each year Mark Zuckerberg sets himself a challenge in relation to his personal or business interests. For 2018 his aim is to 'fix' an number of issues affecting the social media community on Facebook.

Scanning social media for suicide predictions

Toronto - The Canadian government to set up a scheme whereby social media profiles and messages are searched and analyzed using an artificial intelligence tool, in order to predict suicides.

U.S. limits social media tweets put into its national archive

With more and more communication now in a digital format, how much of this information should be collected by state archives in a way comparable to print media? The U.S. has announced its scaling back on collecting Twitter feeds.

Social media can help people lose weight

Social media can help with the process of loosing weight, according to a study. This is through the collective triumphs and tribulations of people sharing their weight loss journey.

Facebook cutting down on spam 'engagement bait'

Facebook's announced a set of measures to combat "engagement bait" in its News Feed. The company is targeting spammy posts that ask users to like, comment or share them. The measure targets ads and sponsored posts that try to game Facebook's algorithms.

Study: Most Reddit users vote on articles they haven't read

Most Reddit users vote on submitted stories without first reading their content, according to a new study. While the results may not be surprising, they demonstrate that blind reliance on aggregation scores isn't a good way to find newsworthy content.

UK environment secretary attacks 'corrupting' social media

UK environment secretary Michael Gove has attacked the "distorting" impact of social media after a fierce row over the UK Parliament's handling of animal welfare issues. Gove said social media is "corrupting" news reporting, leaving people misinformed.

Adding a signature to Twitter for the personal touch

To make Twitter more business friendly, as well as offering a general enhancement, the company lettrs, Inc has raised $3 million for an e-signature service for Twitter.

Facebook launches new app to encourage creators to share videos

Facebook's launched a dedicated "Creator" app to encourage video broadcasters to create and share content for its platform. It provides a unified experience to help you manage video campaigns, including analytics tools and basic editing facilities.

Op-Ed: Now Trump tweets can be twice as long!

After what Twitter describes as a successful trial run with select users in September the company announced that it will be setting the maximum character limit at 280 characters double the 140 characters allowed now.

Tim Cook attacks social media for helping to 'divide people'

Apple CEO Tim Cook has shared his opinions on the problems of fake news, government-sponsored ads and manipulation on social media. He said he's critical of how platforms are used to divide and influence people because of the lack of controls provided.

Facebook's new info button lets you check a page's reputation

Facebook has started a trial of a new button meant to help combat fake news. The small "more info" link lets you view information about a story's publisher, giving you context on the articles they post. The details are sourced from external sites.

Mining 3.5 billion tweets confirms sunny weather makes us happier

The largest study of its kind has demonstrated that good weather makes people feel happier by analysing over three billion Facebook and Twitter posts made over a seven-year period. The volume of data assessed for the study far exceeds previous attempts.

Can Twitter, Google and AI help in forecasting flu outbreaks?

Predicting and forecasting the yearly flu season has always been difficult, and proper preparation is essential. To improve their forecasts and predictions, the CDC is getting some help from social media, AI, and other groups.

Online social life is a poor predictor of reality

Warwick - Social media platforms like Twitter are poor predictors of how people respond and feel in real-life, according to new research. Social media analytics have some way to go before they approach accuracy; something which affects marketing.

Instagram Stories becomes Facebook's next step in ads

Facebook has detailed changes coming to Instagram ads that will make it easier for businesses to share content in Stories. The company is looking to monetise Stories to help advertisers reach new people. It's also rolling out more options to users.

Facebook testing video preloads over Wi-Fi connections

Facebook's testing a feature that'll make it easier to watch videos while you're away from home. The experimental addition allows videos to preload while you're connected to Wi-Fi. Next time you open the News Feed, the videos will be ready to play.

MIT used social media to create hurricane Irma risk map

Fort Lauderdale - The Urban Risk Lab of the Massachusetts Institute of Technology (MIT) has launched Riskmap.us an open source platform designed to track flooding from Hurricane Irma in the southern Florida county of Broward.

Facebook reveals suspected $100k Russian misinformation campaign

Facebook says it has found evidence that Russian-funded groups spent over $100,000 on ads over the past two years. The ads posted views on controversial issues, such as immigration and equality. The activity continued into the 2016 presidential campaign.

Digital transformation in retail means even more targeting

Retailers are coming under pressure to incorporate digital strategies into their customer experiences. As they find themselves overshadowed by firms like Facebook and Google, retailers are having to employ more aggressive targeting to reach new customers.

'Digital influencer' marketing a growing trend on the Internet

Social media has become our "prime time" source for information, from news to what we end up purchasing. And as online platforms become cluttered with ads, marketers are rushing to find new ways to connect with their customers, using digital influencers.

Facebook expands 'On This Day' to let you revisit more memories

Facebook has announced it's expanding its "On This Day" feature to include more notable memories. The company will show you highlights from your past popular posts, friendship milestones and seasonal events. Everything will be private until you share it.

Facebook discusses what happens to your account after death

Facebook has explained how it treats people's online identities after they die. The company acknowledged that different individuals and families can have differing opinions on what happens to their digital memories. It said it tries to "respect wishes."

Snapchat offering discounts to lure small businesses to run ads

According to one ad agency executive, Snap is offering to reimburse the recut cost up to the greater of $1,500 or one percent of the overall budget where the spend is over $40,000.

LinkedIn rolls out native video uploads worldwide

LinkedIn has launched its own video sharing platform. The feature is intended to increase engagement amongst LinkedIn users, bringing the professional connections platform closer to a regular social network. The site wants people to post regular updates.

Facebook expanding its Craigslist-rival to include businesses

Facebook is planning a large expansion of its Marketplace feature that will see more kinds of product added to the tab. The company is positioning Marketplace as a rival to Craigslist. The changes will also bring it into closer rivalry with eBay.
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Twitter said it had boosted security measures Friday in response to a rogue employee's move cutting off Donald Trump's account.
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Nathan Rogers, 16, after being brutally beaten online
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Pope Francis meets with Facebook founder and CEO Mark Zuckerberg on Aug. 29, 2016, at the Vatican.
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Hookup sites are being blamed for the rise in STDs worldwide.
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Screenshot of Justin Trudeau's official Twitter page
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Samsung's Waffle social network
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Using Twitter on a smartphone
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Facebook has long been eager to find a way into mainland China, where the social network has been banned since 2009.
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Screenshot of Facebook's Graph Search in action
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"Social Media Mixtape: Curating Music" panel (L-R): Mike Caruso, Elias Roman, Dan Zaccagnino, Richard Zelson

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