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Retail News

First Magecart attack traced to Google Cloud Special

A Magecart attack has impacted the Google Cloud infrastructure and with it thousands of stores. The attack is indicative of some weak cybersecurity protocols, according to Eve Maler of ForgeRock.

Still scanning: 40th anniversary of the barcode

Spalding - Wednesday 2nd October will be 40 years since the first barcode was scanned in the U.K. at Keymarkets in Spalding, Lincolnshire. Today the barcode is used in hospitals, the food industry, helping to identify allergens, and the retail industry.

NZ sports store apologises over porn played on big screens

Sydney - The New Zealand arm of Japanese sports brand Asics has apologised after pornography was broadcast on large television screens above its central Auckland store for several hours, startling Sunday morning shoppers.

More chores for Amazon's Alexa, and a new (celebrity) voice

Seattle - Amazon unveiled a lineup of new Alexa-powered products on Wednesday extending from homes and cars to wearable devices, and a celebrity voice option for the popular digital assistant.

More chores for Amazon's Alexa, and a new (celebrity) voice

Seattle - Amazon unveiled a lineup of new Alexa-powered products on Wednesday extending from homes and cars to wearable devices, and a celebrity voice option for the popular digital assistant.

Smooth succession: Jack Ma eases out of a thriving Alibaba

Shanghai - Jack Ma steps down next week as chairman of Alibaba, but the start-up he built into an online retail behemoth is expected to keep thriving into a new era thanks to a culture of innovation he helped nurture.

US stores ask customers not to openly carry guns

Washington - US pharmacies CVS and Walgreens and supermarket chain Wegmans on Thursday asked customers not to openly carry firearms in their stores, or not to bring them in at all.

Chinese shoppers adopt facial payments in cashless drive

Bejing - No cash, no cards, no wallet, and no smartphones: China's shoppers are increasingly purchasing goods with just a turn of their heads as the country embraces facial payment technology.

Q&A: Why market research needs to draw insights from AI Special

Companies have typically used market research in order to gain consumer insights. But in the age of social media, consumer preferences change rapidly and data gathered from months-long research projects is static and one-dimensional. AI can overcome this.

In high-tech Japan, cash is still king

Apo - Once a pioneer in cashless transactions, Japan is now lagging behind as the world's biggest economies increasingly embrace electronic payments -- because its ageing population still prefers physical money.

Walmart shows strong earnings and will speed up digital services

Walmart has increased its full-year guidance after notifying the stock market of second-quarter earnings which exceeded market analysts’ expectations. Much of this was driven by a growth in online sales, signalling further transformation to come.

Q&A: Chatbots need to create a 'personalized customer experience' Special

Retailers are increasingly reliant upon chatbots. But the bots have not advanced sufficiently to always meet customer expectations, according to Rasmus Skjoldan, Chief Marketing Officer at Magnolia CMS.

Q&A: Retailers need to invest in simpler authentication processes Special

To ensure that customers are protected online while minimizing the impact to the customer experience, retailers must leverage customer identity and access management. To discover what this involves, Digital Journal spoke with Ben Goodman of ForgeRock.

EU launches in-depth probe on Amazon over data use

Apo - The EU's powerful antitrust authority launched an in-depth investigation into Amazon on Wednesday, amid suspicions the US-based online behemoth misuses merchant data hosted on its website.

Q&A: Digital transformation and chatbots for customer services Special

Chatbots are becoming increasingly common for customer services. This means standing out important. With so much of the Internet’s content produced by bots, how can retailers ensure they are sharing content that will create individualized experiences?

Chatbots are revolutionizing retail: Interview Special

The rise in chatbot use is just one example of the AI revolution online retailers are facing. A key consideration that retailers face is using the technology to create individualized experiences to retain customers and drive sales.

Going digital: How Toys ‘R’ Us is rising from the grave

At one time Toys ‘R’ Us were everywhere, as the physical store dominated shopping malls. Then things went wrong, as specialist stores were hit by e-commerce. Now the retailer itself is finding a second lease of life online.

Word of mouth drives new customers: Report

New findings indicate that word-of-mouth recommendations are still crucial for retailers in building initial trust and credibility with new customers. Understanding this is important for developing a retail strategy.

Q&A: Online retailers make digital identity a competitive edge Special

Online retailers can leverage consumers’ digital identities to augment the user experience and increase the company’s competitive edge, according to Ben Goodman of ForgeRock.

Walmart to pay $282 mn to settle US bribery probes: agency

New York - Global retail chain Walmart agreed on Thursday to pay $282 million to settle long-running US probes over charges it did too little to prevent bribery of foreign officials as it aggressively expanded its overseas operations.

Some Walmart employees are not happy working with robots

Some workers at Walmart are uncomfortable working alongside robots, due to the types of work tasks that the robots have taken away from the humans and the monotonous work environment the deployment of robots has created.

Amazon says drone deliveries coming 'within months'

Las Vegas - Amazon said Wednesday it expects to begin large-scale deliveries by drone in the coming months as it unveiled its newest design for its "Prime Air" fleet.

Battered Athens turnaround a tall order for new mayor

Athens - Battered by the crisis that ravaged the rest of Greece, Athens will have a new mayor on Sunday and a challenge to reverse the fallout from the country's long recession.

'.Amazon' gives e-commerce giant its own internet domain

San Francisco - E-commerce giant Amazon was on its way to running its own online neighborhood Monday after the internet's address keeper granted the ".amazon" domain to the company.

Q&A: Leveraging predictive analytics to improve the CX Special

Retailers need to focus more on leveraging predictive analytics as so to customize a customer’s journey path and improve their experience. Doing so will increase sales and revenue, according to expert Sean Kendall.

How seriously are retailers taking new data privacy laws? Special

When GDPR first hit, many retailers rolled out changes to comply with the new regulations, but many smaller companies appear to have reverted back to cookies and data collection, plus other activities that fought data privacy requirements.

Sizeable number of consumers feel unsafe using sharing services

One in five U.S. adults feel unsafe using online sharing services, like Uber, Lyft or TaskRabbit, according to data released from Jumio’s Global Trust and Safety survey.

Walmart unveils its 'store of the future' to test out new tech

New York - Walmart has presented its vision for the retail store of the future, a space where the major commerce giant can test out various emerging technologies, including artificial intelligence and new displays.

Amazon to pull plug on China retail operations: report

Shanghai - Amazon plans to close down its online retail operations that cater to consumers in China in an apparent admission of defeat to local e-commerce rivals such as Alibaba and JD.com, a report said on Thursday.

Walmart assembling army of thousands of robots to work in stores

Walmart is doubling down on adding robots to its stores. These machines include autonomous floor cleaners, shelf-scanners, conveyor belts, and "pickup towers."
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People on an escalator at a shoppinbg mall (Hatfield  UK).
People on an escalator at a shoppinbg mall (Hatfield, UK).
Retailers might one day sell on Facebook like they do on Amazon
Retailers might one day sell on Facebook like they do on Amazon
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TJ Hughes department store in Liverpool  England
TJ Hughes department store in Liverpool, England
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A Currys store in Northern Ireland.
A Currys store in Northern Ireland.
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Carnaby street in London for the Holidays.
Carnaby street in London for the Holidays.
A close-up of an average vending machine
A close-up of an average vending machine
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The store Desigual in Spain
The store Desigual in Spain
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A woman shopping in Manhattan
A woman shopping in Manhattan
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Items on sale at the Galleria shopping centre  UK.
Items on sale at the Galleria shopping centre, UK.
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Kevin Dooley
Galleria shopping wall  Hatfield  UK.
Galleria shopping wall, Hatfield, UK.
The NorthPark centre mall in Dallas
The NorthPark centre mall in Dallas
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Point of sale transaction
Point of sale transaction
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Topshop is a subsidiary of Arcadia in the U.K.
Topshop is a subsidiary of Arcadia in the U.K.
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Holland & Barrett  King Street  Hammersmith  London
Holland & Barrett, King Street, Hammersmith, London
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Michael Kors is one of several high-end retailers who recently reported poor earnings
Michael Kors is one of several high-end retailers who recently reported poor earnings
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The next phase of retail will be defined by individual experiences
The next phase of retail will be defined by individual experiences
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A Mac s Convenience store
A Mac's Convenience store
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