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Retail News

Amazon hits #1 spot on Brand Intimacy Study

Amazon ranked #1 for the first time in MBLM’s Brand Intimacy 2020 Study, a major study of brands based on emotions, now in its 10th year and previous profiled on Digital Journal. Disney and Apple are placed second and third.

Q&A: AI is helping to leverage improved sales solutions Special

By implementing AI to power your forecasting process, companies can enhance their ability to predict business outcomes more accurately and identify risk earlier. Geoff Birnes of Atrium explains more.

New data finds 28 percent increase in fraud for 2019

A new report finds new account fraud increased 27.8 percent worldwide in 2019. This is compared to full-year 2018 results, and more than 100 percent compared to 2014 levels.

German Amazon workers strike on 'Black Friday'

Frankfurt Am Main - More than 2,000 Amazon workers in Germany walked off the job as the US online retailer kicked off its "Black Friday" sales bonanza, escalating a long-simmering battle for better pay and working conditions.

New cyber and physical safety tips for Black Friday

Black Friday has become established as the most popular time of the year for online sales, moving beyond its U.S. origins to other parts of the world. Big online sales, however, bring with them cyber risks.

Chinese consumers smash 'Singles' Day' shopping record

Shanghai - Chinese shoppers set new records for spending during the annual "Singles' Day" buying spree despite an economic slowdown and worries over the US trade war, with state media calling it a sign of China's rising economic strength.

What slowdown? Chinese shoppers set new 'Singles' Day' spending record

Shanghai - Chinese consumers spent a record amount on Alibaba platforms Monday during the annual "Singles' Day" buying spree, the world's biggest 24-hour shopping event, which kicked off this year with a glitzy show by US singer Taylor Swift.

What slowdown? Chinese spend big in 'Singles' Day' shopping spree

Shanghai - Chinese consumers closed in on a new spending record Monday during the annual "Singles' Day" frenzy, the world's biggest 24-hour shopping event, which kicked off this year with a glitzy show by US megastar Taylor Swift.

Russian e-commerce booms despite economic doldrums

Moscow - Moscow photographer Galina Goryushina says that online shopping has changed her life. "I've got more time for myself," said the 30-year-old freelancer."I don't have to haul heavy shopping bags.

Q&A: Retail policy abuse is costlier than payments fraud Special

Payment fraud costs online retailers an estimated $26B in losses last year. However, retail policy abuse could cost even more, as Assaf Feldman, Co-Founder and CTO at Riskified explains along with the strategies that retailer s need to adopt.

Q&A: How can small retailers compete over delivery times? Special

These days many consumers can expect to receive their packages almost immediately from big companies, with one to two day shipping and convenient “Buy Online and Pick up in Store” options. With this occurring, how can smaller retailers adapt?

First Magecart attack traced to Google Cloud Special

A Magecart attack has impacted the Google Cloud infrastructure and with it thousands of stores. The attack is indicative of some weak cybersecurity protocols, according to Eve Maler of ForgeRock.

Still scanning: 40th anniversary of the barcode

Spalding - Wednesday 2nd October will be 40 years since the first barcode was scanned in the U.K. at Keymarkets in Spalding, Lincolnshire. Today the barcode is used in hospitals, the food industry, helping to identify allergens, and the retail industry.

NZ sports store apologises over porn played on big screens

Sydney - The New Zealand arm of Japanese sports brand Asics has apologised after pornography was broadcast on large television screens above its central Auckland store for several hours, startling Sunday morning shoppers.

More chores for Amazon's Alexa, and a new (celebrity) voice

Seattle - Amazon unveiled a lineup of new Alexa-powered products on Wednesday extending from homes and cars to wearable devices, and a celebrity voice option for the popular digital assistant.

More chores for Amazon's Alexa, and a new (celebrity) voice

Seattle - Amazon unveiled a lineup of new Alexa-powered products on Wednesday extending from homes and cars to wearable devices, and a celebrity voice option for the popular digital assistant.

Smooth succession: Jack Ma eases out of a thriving Alibaba

Shanghai - Jack Ma steps down next week as chairman of Alibaba, but the start-up he built into an online retail behemoth is expected to keep thriving into a new era thanks to a culture of innovation he helped nurture.

US stores ask customers not to openly carry guns

Washington - US pharmacies CVS and Walgreens and supermarket chain Wegmans on Thursday asked customers not to openly carry firearms in their stores, or not to bring them in at all.

Chinese shoppers adopt facial payments in cashless drive

Bejing - No cash, no cards, no wallet, and no smartphones: China's shoppers are increasingly purchasing goods with just a turn of their heads as the country embraces facial payment technology.

Q&A: Why market research needs to draw insights from AI Special

Companies have typically used market research in order to gain consumer insights. But in the age of social media, consumer preferences change rapidly and data gathered from months-long research projects is static and one-dimensional. AI can overcome this.

In high-tech Japan, cash is still king

Apo - Once a pioneer in cashless transactions, Japan is now lagging behind as the world's biggest economies increasingly embrace electronic payments -- because its ageing population still prefers physical money.

Walmart shows strong earnings and will speed up digital services

Walmart has increased its full-year guidance after notifying the stock market of second-quarter earnings which exceeded market analysts’ expectations. Much of this was driven by a growth in online sales, signalling further transformation to come.

Q&A: Chatbots need to create a 'personalized customer experience' Special

Retailers are increasingly reliant upon chatbots. But the bots have not advanced sufficiently to always meet customer expectations, according to Rasmus Skjoldan, Chief Marketing Officer at Magnolia CMS.

Q&A: Retailers need to invest in simpler authentication processes Special

To ensure that customers are protected online while minimizing the impact to the customer experience, retailers must leverage customer identity and access management. To discover what this involves, Digital Journal spoke with Ben Goodman of ForgeRock.

EU launches in-depth probe on Amazon over data use

Apo - The EU's powerful antitrust authority launched an in-depth investigation into Amazon on Wednesday, amid suspicions the US-based online behemoth misuses merchant data hosted on its website.

Q&A: Digital transformation and chatbots for customer services Special

Chatbots are becoming increasingly common for customer services. This means standing out important. With so much of the Internet’s content produced by bots, how can retailers ensure they are sharing content that will create individualized experiences?

Chatbots are revolutionizing retail: Interview Special

The rise in chatbot use is just one example of the AI revolution online retailers are facing. A key consideration that retailers face is using the technology to create individualized experiences to retain customers and drive sales.

Going digital: How Toys ‘R’ Us is rising from the grave

At one time Toys ‘R’ Us were everywhere, as the physical store dominated shopping malls. Then things went wrong, as specialist stores were hit by e-commerce. Now the retailer itself is finding a second lease of life online.

Word of mouth drives new customers: Report

New findings indicate that word-of-mouth recommendations are still crucial for retailers in building initial trust and credibility with new customers. Understanding this is important for developing a retail strategy.

Q&A: Online retailers make digital identity a competitive edge Special

Online retailers can leverage consumers’ digital identities to augment the user experience and increase the company’s competitive edge, according to Ben Goodman of ForgeRock.
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The next phase of retail will be defined by individual experiences
The next phase of retail will be defined by individual experiences
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Galleria shopping centre, Hatfield, UK.
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Shoppers shopping at Ikea
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Michael Kors is one of several high-end retailers who recently reported poor earnings
Michael Kors is one of several high-end retailers who recently reported poor earnings
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A Target store
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Technology section in Selfridges Department Store, London.
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Sears
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Most Americans don’t have a travel bucket list, according to a new survey.
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A Currys store in Northern Ireland.
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Precision Jewellers in Windsor, Ontario
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Topshop is a subsidiary of Arcadia in the U.K.
Topshop is a subsidiary of Arcadia in the U.K.
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Items on sale at the Galleria shopping centre, UK.
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Carnaby street in London for the Holidays.
Carnaby street in London for the Holidays.
Microsoft store in London.
Microsoft store in London.
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File photo: Jewelry store
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A Mac's Convenience store
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