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Interview: Cloud’s biggest threat? The customers who use it Special

The cloud computing market is growing rapidly, backed by major players like Google and Amazon. However impactful, companies need to consider the cybersecurity risks involved in gravitating to the cloud. A security consultant provides an overview.

Valentine’s Day: Five ways business can show customers some love Special

Businesses need to keep the customer at the heart of their services, both in the design of service provision and the execution. A leading expert, from UJET, outlines five important areas that businesses need to keep in mind.

Customer support predictions for 2020 Special

UJET’s Anand Janefalkar, Founder and CEO has provided Digital Journal with some key customer support communications and solutions trends that can be expected during the course of 2020.

Q&A: Understanding speech analytics: What do customers want? Special

How can businesses keep the customer satisfied? It takes a mix of customer journey insight, surveys and measurement, an omni-channel experience, augmented reality and virtual reality tech according to Jeff Gallino, of CallMiner

Chatbots are revolutionizing retail: Interview Special

The rise in chatbot use is just one example of the AI revolution online retailers are facing. A key consideration that retailers face is using the technology to create individualized experiences to retain customers and drive sales.

Q&A: How to train sellers to win over the modern customer Special

Both those engaged in business-to-customers and business-to-business operations are seeking “the Amazon experience”, a more streamlined process that simplifies purchasing, according to Kris Goldhair of KBMax.

Tips for improving chatbot design and functionality

Chatbots are aiding business to automate services and customers are becoming more familiar using them. However, to derive maximum business efficiency, chatbots can be better designed according to a leading expert.

Online quizzes help to generate business conversions

An audience engagement case study shows how quizzes 'retain reader eyeballs' and how driving this level of engagement can help to secure business conversions and retain customer loyalty.

Toyota data breach exposes up to 3.1 million customers Special

Japanese car maker Toyota announced its second data breach of 2019, The first incident took place at its Australian subsidiary, the new breach was announced by the company's main offices in Japan. Leading experts explain the significance.

Q&A: The bots that protect users from lost or deleted files Special

Plenty of workplace bots have appeared over the last few years, and, for some businesses, bots are an integral part of the digital transformation strategy. One example helps retrieve lost documents.

Q&A: Why customer service channels need automating Special

Maintaining multiple customer service channels is vital for a modern business, such as phone, email, live chat, SMS and social media. To add to this list are chatbots, and new analysis from Helpshift provides an insight.

Digital transformation is not a solo journey

Companies undertaking digital transformation should stop seeing it as solo project and start to collaborate with business-to-business partners, according to IBM’s Paul Murphy.

Costco's switch to Visa from Amex hits unanticipated challenges

Issaquah - If it isn't one thing, it's another complicating discount retailer Costco's switch to Visa-branded credit cards from American Express.

Health insurer loses hard drives with data on 950,000 customers

In the world of mistakes, there are those that qualify as little "oops" or big "oops." Forgetting to change your clocks in daylight savings times is a little "oops." Misplacing six hard drives with information on 950,000 customers is a huge "oops."

McDonald's reports menu changes boosted restaurant sales

New York - McDonald's Corp. reported Monday that introduction of all-day breakfast and other menu changes helped sales rise nearly 6 percent in the fourth quarter last year.

Chipotle briefly closing all restaurants to talk food safety

It's been a bumpy year for Chipotle after frustrating outbreaks of E. coli and norovirus, so the company has decided it's time to take a short break and have a meeting with employees to discuss this unpleasant situation.

Time Warner Cable: Up to 320,000 email passwords possibly stolen

Time Warner Cable Inc. reported Wednesday that email passwords for up to 320,000 customers may have been stolen. The company also said it hasn't determined how the information was harvested, but there no indications of a breach at Time Warner Cable.

TalkTalk warns of 'significant and sustained' major cyber-attack

UK broadband provider TalkTalk has said its website has been targeted by hackers in a "significant and sustained" cyber-attack. The company's four million customers may have had personal details and card data stolen as an investigation begins.

Whole Foods will slash 1500 jobs to offer consumers lower prices

Whole Foods Inc. announced on Monday that it is cutting about 1,500 jobs over the next eight weeks in an effort to lower prices and keep up with the competition. The cuts make up about 1.6 of the company's workforce.

Paper industry spends millions in campaign to bring customer back

Paper and Packaging Board, the paper industry’s trade group, is spending $170 million in ads to get customers back to use paper again after per capita paper use slumps by 46 percent over the past 15 years.

Major Carphone Warehouse data theft could affect 2.4m customers

London - Carphone Warehouse has reported that the personal details of 2.4 million of its customers may have been stolen in a cyber-attack this week. 90,000 encrypted card credentials were also taken in the sophisticated data theft.

French retailer apologises for insulting its 'stupid' customers

Paris - French high-tech retailer Boulanger apologised Saturday for vitriolic comments about its customers in its computer files and promised an internal investigation.

Pub customers 'appalled' as Christmas tree goes up in July

Milton Keynes - A British bar and restaurant has sparked outrage from customers after putting up a Christmas tree over five months before the big day. The pub was apparently using it as a "training exercise" for staff but drinkers weren't happy.

56-kilobit AOL dial-up Internet still used by 2.1 million in USA

AOL has revealed it has still has 2.1 million subscribers using its ancient dial-up Internet service provided by landline telephones and only offering speeds of 56 kilobits per second. It seems that some will steadfastly resist the modern Internet.

Comcast customers to get $20 when tech doesn't show up on time

Comcast is hiring thousands of new customer service employees, and customers whose techs don't show up on time will receive $20 bill credits.

A waitress accused of adjusting customers' tips

A restaurant server has been accused of editing the tips that customers gave her with extra numbers, adjusting a $5 tip to $15 or even $25, affecting at least 20 of the restaurant users.

Man at Chick-Fil-A buys $1,000 worth of food for other customers

Earlier this week, a man at a Chick-Fil-A drive-thru decided to buy a $1,000 worth of food for the people who were in line behind him.

Long John Silver's plans to give it away on Saturday

Louisville - Free food! The venerable Long John Silver's seafood restaurant chain will offer a free menu item on Saturday to celebrate its 45 years in business.

eBay login details being sold online in wake of hack attack

An investigation set up by UK newspaper, The Sun on Sunday, claims to have found scammers selling credentials of affected eBay users in the wake of the recent attack against the company where details of over 233 million customers were stolen.

McDonald's potato wedges are especially bad for you in France

A French diner found out just how bad McDonald's food can be for your health, when she was hit in the eye by a stray flying potato wedge and seriously injured. The poor woman was booked off work for 10 days due to the injury.
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GIANT: Credit Suisse headquarters at Paradeplatz in Zurich  Switzerland.
GIANT: Credit Suisse headquarters at Paradeplatz in Zurich, Switzerland.
Roland zh / Wikimedia Commons
FAST FOOD: A serving of fish and chips -- larger than what the chain is offering customers for free ...
FAST FOOD: A serving of fish and chips -- larger than what the chain is offering customers for free on Saturday, is shown at a Long John Silver's restarant in 2006.
Terence Ong/Wikimedia Commons
Customers choose goods at a shop in Beijing
Customers choose goods at a shop in Beijing
Kim Kyung Hoon / Reuters

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