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Customer service News

Interview: How Customer Service affects brands Special

Customer Service can have profound effects on the marketing of brand, both negatively and positively. A new platform has been devised called HelpU to help businesses. To discovery more we spoke with Nick Francis, CEO of Help Scout.

Digital transformation is redefining the customer experience

There are a number of ways to achieve business growth that includes a wide range of communication and collaboration tools. But a business's survival is dependent on its ability to engage customers in "delightful experiences," says TeleSign.

How chatbots could change customer service over the next 5 years

Chatbots will enhance chat conversations by helping humans with micro-tasks and automatic replies, though it's unlikely that bots will replace humans entirely.

Man who filmed dispute with United Airlines agent denied flight

New Orleans - A traveller who got into a dispute with a United Airlines gate agent over the cost of his overweight bag began filming the argument. The agent said he did not have her permission to film her and when he refused to stop, his reservation was cancelled.

Op-Ed: Americans on average will spend 43 days of their life on hold

The mobile advertising analytics company Marchex found through analysis of more than 4 million phone calls from consumers to businesses, that Americans will likely waste more than 900 million hours waiting on hold this year.

Dell, HP caught telling customers not to upgrade to Windows 10

PC phone support representatives at HP and Dell have been caught telling customers not to upgrade their computers to Windows 10, apparently contradicting their own marketing messages.

Time Warner Cable ranks dead last among customer satisfaction

Turns out, the only thing Americans may be more skeptical of than government and big banks, is their local pay-TV provider.

Comcast labels customer 'A-hole' in new low for the company

For a long time, Comcast has been notorious among its customers for poor customer service, but in its latest stunt the giant telecom company proves its detractors correct and proves that the company is the problem, not its customers.

United Airlines: Monk upset after customer service makes mistake

Abiquiu - It takes a lot to rattle a monk, but somehow, staff at United Airlines managed to do it. Brother Noah of the Monastery of Christ in the Desert, located in New Mexico, is the monk in question.

Man tells of grueling 4-hour call to cancel Comcast account

A man spent four hours on the phone with Comcast in a series of calls made to cancel his account, John Biggs of TechCrunch reports.

Minnesota man ejected from flight for tweeting about bad service

Denver - Duff Watson won't be flying Southwest Airlines again in the future, after he and his family were asked to leave the plane because he tweeted about the bad service he received at the gate.

Op-Ed: Waitress deals with customer complaint about roach by eating it

A waitress named Zhang Yen responded to a customer complaining about roaches in his salad by popping it in her mouth and eating it. The diner reportedly had asked her if she would eat the bug and Yen immediately did.

Op-Ed: 6 Customer relations errors to avoid

It is four times as expensive to win new customers than to keep existing patrons happy — so be sure not to make any of these fatal errors.

Op-Ed: 6 Ways to prepare the world for your product

Launching a product can be nerve wracking and will often make or break a company - especially a startup. Here are some tips for ensuring the launch goes out without a hitch!

5 things you're doing to drive away customers

As online reviews become an increasingly important factor in consumer decisions, good customer service is paramount. However, providing it isn't difficult.

Customer service stars honored at ICMI awards gala Special

It may not receive the global media coverage of the Academy Awards, but for thousands of Americans, receiving quality customer service is more important than even a front row seat at the Oscars.

LEGO customer service email goes viral

Highworth - LEGO has proven once again that they truly care about their customers and are willing to go out of their way to help whenever possible, even if it means talking to a fictional "Ninjago Master".

10 hour customer service call sets record

Las Vegas - Good customer service can sometimes be hard to find, and one Zappos customer put the companies motto of "Powered by Service" to the test.

Survey: Toronto transit riders give TTC a score of 76 out of 100

Toronto - A lot of transit riders like to complain about the Toronto Transit Commission (TTC), such as its operators, the service and fare hikes. But a new survey suggests that TTC patrons are generally pleased with the city's public transit agency.

Video: Waitress attacked for delivering the wrong food

Fairview Heights - A 20 year-old Missouri woman is facing felony charges after allegedly attacking a waitress along with three other women for bringing the wrong order to their table.

Study: Canadian shoppers want low prices over customer service

An item's price tag is more important to Canadian shoppers than customer service, according to a study of 3,500 Canadian shoppers by the COLLOQUY Canadian Retail Loyalty Index.

Oregon business puts the customer first Special

Poor service has been found to be a significant reason for customer dissatisfaction.. Sears Auto Centers have been rated the worst for service recently, and the cell phone industry is rated poor. So where are the good guys?

Poor Customer Service Causes Health, Money Woes Special

Everyone has experienced rudeness from a customer service representative or a monolithic company somewhere. The cumulative effect of bad customer service can cause many problems. So perhaps it’s time to get back to basics as in small town America.

AT and T Strike Possible

A T & T and the Communications Workers of America, are continuing talks well past the deadline. The possibility of a strike is ahead.

Consumer Reports: Apple Ranks No. 1 in Tech Support Survey, HP 'Inferior'

Apple reminds me of Google in a lot of ways: Both are big corporations driven by profit, but the two companies maintain rosy images in the media and are consistently praised as being "for" the consumer. Apple is now walking further down that path.

Microsoft Customer Service Calls Back, 10 Years Later

After providing tech support for one of its users, Microsoft customer service calls back whether the issue was resolved or not. In this case, the only problem was the fact it was 10 years later.

Survey Says Companies That Don't Invest in Customer Service Risk Losing Clients

The easiest way to fail when it comes to business is to not have an effective customer service department. A recent survey reported that 59 per cent of polled participants said they quit conducting business with a company because of poor customer service.

Jet Blue customer service

Jet Blue's new promise to inmprove customer service

Airlines must improve customer service

Govt watchdog groups say there are many areas airports need to improve in such as giving information about flight delays and handling bumped passengers.

Supercentres and Outsourcing

Is the future going to consist of "Super" markets, massive stores and rows of cubicles?

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Contextual information is an important part of cloud technology  especially when talking to someone ...
Contextual information is an important part of cloud technology, especially when talking to someone in a call center.
Things didn t go so well with Microsoft s bot Tay.
Things didn't go so well with Microsoft's bot Tay.
Microsoft/Business Insider

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