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Customer service News

Op-Ed: 6 Customer relations errors to avoid

It is four times as expensive to win new customers than to keep existing patrons happy — so be sure not to make any of these fatal errors.
In the Media by Anna Johansson - 1 comment

Op-Ed: 6 Ways to prepare the world for your product

Launching a product can be nerve wracking and will often make or break a company - especially a startup. Here are some tips for ensuring the launch goes out without a hitch!
In the Media by Jenna Cyprus

5 things you're doing to drive away customers

As online reviews become an increasingly important factor in consumer decisions, good customer service is paramount. However, providing it isn't difficult.
In the Media by Jenna Cyprus - 3 comments

Customer service stars honored at ICMI awards gala Special

It may not receive the global media coverage of the Academy Awards, but for thousands of Americans, receiving quality customer service is more important than even a front row seat at the Oscars.
Digital Journal Report by Michael Essany

LEGO customer service email goes viral

Highworth - LEGO has proven once again that they truly care about their customers and are willing to go out of their way to help whenever possible, even if it means talking to a fictional "Ninjago Master".
In the Media by Greta McClain - 4 comments

10 hour customer service call sets record

Las Vegas - Good customer service can sometimes be hard to find, and one Zappos customer put the companies motto of "Powered by Service" to the test.
In the Media by Greta McClain

Survey: Toronto transit riders give TTC a score of 76 out of 100

Toronto - A lot of transit riders like to complain about the Toronto Transit Commission (TTC), such as its operators, the service and fare hikes. But a new survey suggests that TTC patrons are generally pleased with the city's public transit agency.
In the Media by Andrew Moran - 1 comment

Video: Waitress attacked for delivering the wrong food

Fairview Heights - A 20 year-old Missouri woman is facing felony charges after allegedly attacking a waitress along with three other women for bringing the wrong order to their table.
In the Media by R. Francis Rubio - 5 comments

Study: Canadian shoppers want low prices over customer service

An item's price tag is more important to Canadian shoppers than customer service, according to a study of 3,500 Canadian shoppers by the COLLOQUY Canadian Retail Loyalty Index.
In the Media by KJ Mullins

Oregon business puts the customer first Special

Poor service has been found to be a significant reason for customer dissatisfaction.. Sears Auto Centers have been rated the worst for service recently, and the cell phone industry is rated poor. So where are the good guys?
Digital Journal Report by Carol Forsloff
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Customer service Blogs

The Customer Service Team: 5 Postions for the Future

Customer service recruiting used to be really straightforward. You needed agents to man the phones and managers to...
Mar 26, 2013 by Ashley Furness

Best Practices in Call Center Analytics Metrics and Reporting

Call centers are an essential component for business strategy and can be a tool for developing brand loyalty. In the...
Dec 31, 2012 by Bethany Wood

Customer (Dis)service and Old Hippie Music

It's a funny old world. This week, I experienced the best customer service possible and the worst. Having seen a...
Oct 19, 2012 by Greer Nicholson - 2 comments

7 Ways To Radically Improve (Reinvent) Customer Service In Your Industry

In 2011, a whopping 1 percent of consumers said their expectations of good customer experience are always met. Add...
Jul 5, 2012 by Michael Hinshaw

Suck Less, One Touchpoint At A Time

What if you could undertake a single initiative–fix just one touchpoint that’s not working as well as it...
Jun 21, 2012 by Michael Hinshaw


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