Customer service News

LEGO customer service email goes viral

Highworth - LEGO has proven once again that they truly care about their customers and are willing to go out of their way to help whenever possible, even if it means talking to a fictional "Ninjago Master".

In the Media by Greta McClain - 4 comments

10 hour customer service call sets record

Las Vegas - Good customer service can sometimes be hard to find, and one Zappos customer put the companies motto of "Powered by Service" to the test.

In the Media by Greta McClain

Survey: Toronto transit riders give TTC a score of 76 out of 100

Toronto - A lot of transit riders like to complain about the Toronto Transit Commission (TTC), such as its operators, the service and fare hikes. But a new survey suggests that TTC patrons are generally pleased with the city's public transit agency.

In the Media by Andrew Moran - 1 comment

Video: Waitress attacked for delivering the wrong food

Fairview Heights - A 20 year-old Missouri woman is facing felony charges after allegedly attacking a waitress along with three other women for bringing the wrong order to their table.

In the Media by R. Francis Rubio - 5 comments

Study: Canadian shoppers want low prices over customer service

An item's price tag is more important to Canadian shoppers than customer service, according to a study of 3,500 Canadian shoppers by the COLLOQUY Canadian Retail Loyalty Index.

In the Media by KJ Mullins

Oregon business puts the customer first Special

Poor service has been found to be a significant reason for customer dissatisfaction.. Sears Auto Centers have been rated the worst for service recently, and the cell phone industry is rated poor. So where are the good guys?

Digital Journal Report by Carol Forsloff

Poor Customer Service Causes Health, Money Woes Special

Everyone has experienced rudeness from a customer service representative or a monolithic company somewhere. The cumulative effect of bad customer service can cause many problems. So perhaps it’s time to get back to basics as in small town America.

Digital Journal Report by Carol Forsloff - 3 comments

AT and T Strike Possible

A T & T and the Communications Workers of America, are continuing talks well past the deadline. The possibility of a strike is ahead.

In the Media by Rhonda Straw

Consumer Reports: Apple Ranks No. 1 in Tech Support Survey, HP 'Inferior'

Apple reminds me of Google in a lot of ways: Both are big corporations driven by profit, but the two companies maintain rosy images in the media and are consistently praised as being "for" the consumer. Apple is now walking further down that path.

In the Media by Chris Hogg - 9 comments

Microsoft Customer Service Calls Back, 10 Years Later

After providing tech support for one of its users, Microsoft customer service calls back whether the issue was resolved or not. In this case, the only problem was the fact it was 10 years later.

In the Media by Chris V. Thangham - 7 comments

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