A waitress named Zhang Yen responded to a customer complaining about roaches in his salad by popping it in her mouth and eating it. The diner reportedly had asked her if she would eat the bug and Yen immediately did.
LEGO has proven once again that they truly care about their customers and are willing to go out of their way to help whenever possible, even if it means talking to a fictional "Ninjago Master".
A lot of transit riders like to complain about the Toronto Transit Commission (TTC), such as its operators, the service and fare hikes. But a new survey suggests that TTC patrons are generally pleased with the city's public transit agency.
Poor service has been found to be a significant reason for customer dissatisfaction.. Sears Auto Centers have been rated the worst for service recently, and the cell phone industry is rated poor. So where are the good guys?
Everyone has experienced rudeness from a customer service representative or a monolithic company somewhere. The cumulative effect of bad customer service can cause many problems. So perhaps it’s time to get back to basics as in small town America.
Apple reminds me of Google in a lot of ways: Both are big corporations driven by profit, but the two companies maintain rosy images in the media and are consistently praised as being "for" the consumer. Apple is now walking further down that path.
The easiest way to fail when it comes to business is to not have an effective customer service department. A recent survey reported that 59 per cent of polled participants said they quit conducting business with a company because of poor customer service.