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Call centers News

Philippine authorities nab 357 foreigners for cybercrime

Philippine authorities have arrested more than 300 foreigners mostly from mainland China and Taiwan for alleged involvement in Internet and financial fraud by Chinese criminal syndicates.

What Goes Around Comes Around: India Outsourcing Call Centers to U.S.

Lost jobs are trickling back home as multinationals discover that, for some of their customers, call centers manned by Americans are worth a premium. And they're not alone in recognizing the advantages.

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