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Bots News

HP rolls out AI-powered 'virtual agent' to solve customer queries

HP's started offering customers a "virtual agent" service on its customer support site. The agent can handle common queries without human intervention, letting customers get help after the support teams go home. It's continually learning new ways to help.

Op-Ed: Your online political heroes are bots, not people

It’s well known, and admitted by Trump, that social media is the media that wins elections and influences opinions. The irony is that these influencers aren’t even people. They’re bots, and their opinions are software.

Skype's 'personal' update lands on Windows and Mac

Microsoft has announced Skype's controversial update is now available on Windows and Mac desktops. Built upon the new design language introduced on mobile earlier this year, the update refocuses Skype around informal communications between friends.

Chatbots to improve customer experience at banks

Chatbots could improve customer experience and increase efficiency within finance. The relative simplicity of creating and running chatbot services is making them a popular option. They can replace regular staff and offer users support as they need it.

LinkedIn forced to allow AI bots to scrape its data

LinkedIn has been ordered to unblock a startup's access to its data, concluding a legal debate that sets a precedent for the future. LinkedIn sent a cease and desist letter when HiQ Labs started scraping its data. A court allowed the activity to continue.

Facebook acquires AI startup Ozlo to boost Messenger bots

Facebook has acquired Ozlo, a conversational AI service launched in October 2016. The company's platform offers rich intelligence capabilities that can interpret the meaning of textual conversations, making it a clear fit for Facebook's Messenger.

Twitter talks about its bot problem and fake news

Twitter has elaborated on how it's approaching the spread of fake news and misinformation on its platform. After facing heavy criticism for allowing giant "botnets" of fake users to proliferate, the company said it's "doubling down" on the bot problem.

Facebook close to building chat bots with true negotiation skills

Facebook is getting closer to building chatbots that are capable of planning conversations and negotiating with humans in a realistic way. By training the bots to mimic human responses, Facebook claims they can then make decisions on their own.

Facebook thinks Messenger can replace the Yellow Pages

Facebook has announced the second generation of its Messenger bot platform, giving developers new tools to create intelligent services on Messenger. The company said it wants Messenger to replace the Yellow Pages, connecting you straight to businesses.

BBC uses Facebook Messenger bot to reconnect you with nature

The BBC has announced a new Facebook Messenger bot to tie in with the U.S. launch of its Planet Earth II nature documentary. The bot builds you a personalised video of wildlife highlights based on your responses to a few simple questions.

Intel thinks you need AI, bots and sensors to help you shop

Intel has announced a $100 million investment in technologies that will bring automated bots and the Internet of Things to the high street. The company wants to connect and "transform" the retail industry using data and devices.

Advertising bots can now talk to you on Facebook Messenger

Facebook has updated its chatbot policies to allow AI-controlled ad bots onto Facebook Messenger. Messenger bots are now allowed to canvas products to you, send you promotions and engage in subscription-based conversations in a rethinking of the rules.

Order pizza from Facebook Messenger with Pizza Hut's new chatbot

Pizza chain Pizza Hut has announced it has created a chatbot utility for Facebook Messenger and Twitter. Pizza Hut customers can now order food by "talking" to the firm's digital assistant in messaging threads as the company moves to "social ordering."

DARPA held a contest to find Twitter, Facebook bots

The US military has enlisted academics to fight a new enemy: Twitter bots. The fascinating 4-week competition, called the DARPA Twitter Bot Challenge, was detailed in a paper published this week.

How to deal with fake traffic and bots

You’ve heard about bots and traffic fraud. You know it exists but are you aware of how prevalent it is and how it can affect your B2B firm’s bottom line?

Investigating social media’s spam-bot problem

Need some users for your firm’s social media account? There’s a bot — er, app — for that. For a few dollars, marketers can populate their Facebook, Twitter, Instagram and even LinkedIn accounts with thousands (millions? DONE.) of followers.

Bots promoting game 'Castle Clash' appear on dating app Tinder

A number of users of the dating app Tinder are reporting that they are entering conversations with bots that have exploited the platform and share download links for a game called 'Castle Clash'.

California bans ticket buying bots

Los Angeles - On Monday the governor of California, Jerry Brown, signed legislation banning ticket-buying software that can buy hundreds of the best seats to sporting venues and concerts within seconds of them being available for purchase online.

Op-Ed: Fighting spam with empathy

The captcha system was first introduced to combat spam. It stands for Completely Automated Public Turing test to tell Computers and Humans Apart. It is in use today on countless websites to prevent the endless spamming of posts and accounts.

N.Y. company quits Facebook, claims ad clicks came from bots

A Long Island, N.Y. based company is ticked off at Facebook, saying the social network giant charged them for ad clicks that came from automated "bots".

Zombies continue to chase Windows PCs

Very interesting Stats and just another reason to keep all your Anti Virus and Malware Utilities updated...

After patches, Microsoft warns of PowerPoint attack

It will never be safe, never I tell you.

"How To Be Human"

Robots Becoming Human-Llike?
 

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Facebook Messenger Planet Earth bot
[Image attribution: BBC / Monterosa  via emailed press release]
Facebook Messenger Planet Earth bot [Image attribution: BBC / Monterosa, via emailed press release]
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