Remember meForgot password?
    Log in with Twitter

article imageSamsung insists the Galaxy S7 Active is actually water resistant

By James Walker     Jul 18, 2016 in Technology
Samsung has found itself in a spot of hot water after two of its Galaxy S7 Active rugged smartphones failed Consumer Reports' water immersion test. It has made an official response to the findings, insisting the handsets do meet the required standard.
Earlier this month, Consumer Reports published its write-up of an investigation into the waterproofing of the S7 Active. The phone is a rugged version of the Galaxy S7, available on AT&T and costing from $800.
As a toughened phone branded as an "Active" device, it carries connotations of waterproofing. Samsung claims it will survive 30 minutes of being submerged in five feet of water. In testing, Consumer Reports managed to kill two handsets while following Samsung's recommendations.
Its technicians placed the first device into a water tank pressurized to 2.12 pounds-per-square-inch, a pressure equivalent to that produced by just under five feet of water. When the phone was recovered after half an hour, the display was inoperable. The touchscreen failed to register taps and the screen was covered by green lines. Air bubbles were obscured beneath the lenses of both the front and the rear cameras.
In line with its standard testing procedures, Consumer Reports submerged a second handset under the same conditions. Similar consequences were observed. After the phone was retrieved, the screen cycled itself on and off continually and moisture was visible under the camera lenses. The SIM card slot contained water.
Neither of the phones ever returned to full functionality. Consumer Reports contacted Samsung and was advised the company has received "very few complaints" about the issue. The response appears to suggest some owners have experienced similar problems with the S7 Active's water resistance, indicating it might not be as rugged as it looks.
In a statement to Consumer Reports, Samsung blamed "an off-chance that a defective device is not as watertight as it should be" for failing the test. It said the S7 Active is "one of the most rugged phones to date" and it will investigate the matter further.
In a further statement today, Samsung publicly insisted the phone is water resistant to its IP68 certification. "The Galaxy S7 active passed rigorous tests to ensure IP68 certification for water resistance," the company said. "Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur."
Samsung hasn't explained why two devices failed the same test or how water managed to reach the SIM tray slot, camera lens and touchscreen. The Galaxy S7 Active may not be the go-anywhere phone Samsung is advertising. Owners can claim an exchange under warranty should they face similar issues with their own device.
More about Samsung, samsung galaxy, galaxy s7, galaxy s7 active, Smartphones
Latest News
Top News