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article imageiPad Pro goes 'completely dead' if charged for more than an hour

By James Walker     Nov 17, 2015 in Technology
Owners of Apple's newest iPad model, the 12.9-inch 'Pro,' have taken to the company's support forums just days after launch to complain their device regularly becomes unresponsive after charging for a long time. The only cure is to force restart it.
The issue was first picked up on by MacRumours. Growing numbers of users are posting reports online of the iPad Pro "appearing completely frozen" after being charged for a long amount of time. The device becomes completely unresponsive and is only usable again after hard resetting it. As of writing, a single thread about the issue on Apple's forums — excluding other message boards such as Reddit — has over 10,000 views and over 200 replies.
User darkfire.shadows was one of the first to post a report. On November 13, after owning the iPad Pro for two days, he wrote: "At night it was 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on."
The report has since been corroborated by many other users who are experiencing the same thing. Every time they connect their iPad to external power for a long period of time, they return to find it completely dead and in need of a hard reset. The charging duration required to reproduce this issue is currently unknown but some owners have placed it at around an hour.
Apple support representatives do not appear to know how to solve the issue. They have been handing out varied responses ranging from a simple force restart to a reset through iTunes or even return to store for a replacement.
Inevitably, users have already begun to speculate on the cause. The current thesis suggests there is an issue in iOS, perhaps related to the same bug causing iPhone 6S handsets to power off and go completely dead at will. Some claim the iPad Pro's issue is being caused by automatic iCloud backup that, by default, runs during charging. Apple blog Mac Kung Fu writes that "several people" claim to have cured the problem by enabling airplane mode while charging their iPad, preventing automatic backups from running.
Apple has not acknowledged any issue in either the iPad Pro's hardware or iOS 9 as of press time. Needless to say, a problem making it impossible to charge the battery to capacity won't be what owners were expecting from a tablet that starts at $799, before the $99 Apple Pencil and $169 Smart Keyboard accessories are factored in.
More about Apple, iPad, ipad pro, Tablet, Issue
 
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