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article imageSamsung admits some replaced Galaxy Note 7 phones are overheating

By James Walker     Sep 29, 2016 in Technology
Samsung has responded to reports that replacement Galaxy Note 7 devices are overheating, admitting it's looking into reports that phones are becoming uncomfortably hot during use. It is replacing 2.5m Note 7 handsets that could explode and catch fire.
Samsung's Galaxy Note 7 was set to be one of the best phones of the year. It has turned into a continual stream of bad press for the company after a poorly designed battery bay led to scores of explosions in South Korea, the United States and other countries. Samsung is now working with the appropriate authorities to coordinate a full recall. According to some owners, the supposedly "safe" replacement phones have their own issues though.
Samsung indicates that a Note 7 handset is from a replacement batch by placing a blue "S" logo on the box. The phones also have a green battery icon on the lock screen and in the status bar, enabling owners to show other people around them, such as flight attendants, that their phone isn't liable to explode. This may not be enough to demonstrate the Note 7 isn't a potential fire hazard, however.
In the past couple of weeks, reports have emerged alleging that new handsets have been overheating or catching fire. Initially, it appeared as though these incidents were confined to South Korea. More recently, reports have emerged from the U.S. as well. One owner claimed his phone caught fire while on his desk, causing burns to his hands and damaging his MacBook laptop.
Samsung is now "looking into" these complaints, according to The Wall Street Journal. The company is aware that some replacement phones appear to be overheating. Customers in the U.S. and South Korea have reported that new Note 7 handsets get so hot during regular use that they cannot be held against the ear to make a call. In some cases, Samsung is said to have offered a third replacement device to affected consumers.
Samsung remained upbeat in a statement, claiming the issue "does not pose a safety concern". However, it has also admitted the complaints have some substance. It is working through each one on a case-by-case basis in its customer service and warranty department.
"There have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern," Samsung said in a statement to The Wall Street Journal yesterday. "In normal conditions, all smartphones may experience temperature fluctuations."
While it is true that phones do get warm during everyday use, handsets should not become so hot they cannot be touched. The cause of the new round of problems has not yet been established. If Samsung finds further problems with the Note 7, it could be forced to offer replacements for already returned devices. The Note 7 has already been a PR disaster. Any more issues could have significant consequences for Samsung.
According to the company, 90 percent of owners have opted to exchange their original Note 7 for a new one. It's doubtful it could retain the same demand for a second recall though. Over 60 percent of the 2.5 million phones affected by the recall program have been returned to Samsung so far. The company is still encouraging all owners to bring their phones back as a priority.
More about Samsung, galaxy note 7, Smartphones, Mobile, note 7
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