Company earns top ranking in J.D. Power and Associates Canadian Customer
Satisfaction Study
TORONTO, May 16, 2012 /CNW/ - Koodo Mobile, Canada's decidedly
different, yet fair and simple wireless company, has once again
received a top ranking from Canadian consumers. Responding to the J.D
Power and Associates 2012 Canadian Wireless Total Ownership Experience
StudySM Canadian consumers rated Koodo higher than any other stand-alone cell
phone carrier, which ranked exceptionally well in cost of service and
offerings and promotions.
"At Koodo Mobile we never lose sight of our number one
priority—providing great value to our customers while being a cell
phone carrier consumers want to stay with," says Kevin Banderk, Chief
Koodo Officer. "Because consumers aren't contractually obligated to
stick with us, we are motivated to always strive to do better. We are
so thrilled that Canadians see the value in choosing Koodo Mobile as
their wireless provider; it fuels our fire to provide even more value
in the years to come."
The J.D. Power and Associates' study examines consumers' satisfaction
with their mobile service, phone and retail experience and was based on
a survey of 14,000 mobile phone users. Koodo Mobile received a customer
satisfaction score of 752 out of a possible 1,000 to take the top spot.
Koodo has recently introduced a number of new offerings, re-affirming
its commitment to be always first to introduce great services and
innovation to its customers. These include Koodo giving long distance
the boot with their new Canada-wide plans - no more long distance and
roaming charges for calls to and from anywhere in Canada - and a
growing range of leading-edge smartphones that keep Canadians current
and connected.
About Koodo
Koodo Mobile is Canada's smart and simple mobile alternative. Launched in 2008,
Koodo led a mobility revolution across Canada, with a fair and
transparent approach to cellular service, including plans that are
clear and easy to understand. Koodo also introduced the world to the
revolutionary TabTM. Often imitated but never duplicated, the Tab is an alternative to
fixed-term contracts that allows customers to put up to $150 of a
phone's price on their Tab. Ten per cent of each monthly bill is then
credited to the Tab, and existing customers who have paid part or all
of their Tab can use it towards a new Koodo phone.
Koodo continues to up the ante on smart mobility, and now offers
Canadians flexible data from only $5 / month. With Koodo, customers are
never locked in and won't be penalized for changing or cancelling their
data plan. And since Koodo doesn't have zones, there are never data
roaming charges within Canada. In another industry-leading move, Koodo
has also recently given long distance the boot with their new
Canada-wide plans. No more long and roaming charges for calls to and
from anywhere in Canada.
Find more information about Koodo at www.koodomobile.com
SOURCE Koodo Mobile
